Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,277 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Nov 20, 2016

if your desperate

Msr

Recommend

CEO approval

Business Outlook

Pros

-easy to get hired -hard to get fired -eventually your day ends and you get to go home

Cons

-would pay you less if they could get away with it -excellent customer service acknowledged with disruptive phony enthusiasm, clapping and recycled Mylar balloons -random enforcement of rules -"leadership" that asks everybody else what their plan is, yet never provides one of their own -no raises -no reviews

TTEC Response

9y

We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We always ask for your opinion because we want to make sure that you like what we're doing. At times, it may not be favorable to a single person, but we take into consideration what would benefit the company as a whole. We certainly have reviews and performance evaluation of employees as this is mandatory. If for any instance, you did not experience this, please let us know by emailing socialmediateam@teletech.com so we can further understand what had happened and make sure this does not happen again. Thank you once again for your feedback.

3.0

Nov 8, 2016

It's ok

Account executive

Recommend

CEO approval

Business Outlook

Pros

Learn new experiences and companys

Cons

Just know it's contract and not to get comfortable with the company

TTEC Response

9y

Thank you for your feedback. We're glad you're onto learning new things and gaining valuable experiences at TeleTech. While we do have contractual positions, we also have permanent, full-time positions depending on the need and location. This is really more about the client's needs. Have a great day!

4.0

Oct 31, 2016

Low Pay for Temporary high pressure positions

Csr1

Recommend

CEO approval

Business Outlook

Pros

Work from home position, paid training, some flex on hours.

Cons

High pressure position, competitive environment.

TTEC Response

9y

Thanks for dropping by! Our work from home program has been a strong point of TeleTech ever since. As with any BPO, work can get challenging at times, that's why we recently launched iAspire - to help propel the careers of TeleTech employees further.

Viewing 556 - 558 of 11,471 Reviews

Jobs at TTEC

Production Clerk - Remote in Virginia

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

TTEC

TTEC reviews

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if your desperate

It's ok

Low Pay for Temporary high pressure positions

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