Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,277 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,471 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

3.0

Oct 28, 2016

Well....

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros would be fair pay, good hours, management wasn't all bad. Adequate training. Wonderful trainer. Fair benefits. Easy to get your job done as long as you put forth the effort.

Cons

The cons: no job security. The program you are on can end and you get a few weeks notice. The upper management have no concern for the employees. The management we worked with daily were not provided the answers to our concerns, although they seemed to try. Seemed like a lot happened behind closed doors yet they aren't permitted to share the information they get. I think the whole atmosphere was so tense the last few weeks because no one knew what would happen. Well, what happened is we all got let go unless you went seasonal with way less pay. Promised bonuses were never given and trying to get answers is impossible.

TTEC Response

9y

Thank you for the review. We appreciate that you like the pay and flexible schedule at TeleTech. We're also happy that you think our trainers are awesome. On the other hand, we apologize that there was little time given for announcements regarding the account. If you could email us at socialmediateam@teletech.com, we'll do our best to try to clear out some issues that weren't answered. Again, thank you for the review and we wish you all the best.

1.0

Oct 22, 2016

Could care less about employees

Csr1

Recommend

CEO approval

Business Outlook

Pros

Work from home, this is the only pro that I am able to think of as the company really sucks the life right out of you.

Cons

Problems with pay, scheduling, contracts expire and you may not find another position in the company, very low pay

TTEC Response

9y

We're sorry your time at TeleTech seemed to be full of challenges. We always say if it's a seasonal post or not and if ever there's been a miscommunication about this, please let us know right away. Shifting schedules have always been a part of the BPO industry ever since but we do our best to give the earliest heads up possible. Still, thanks for the review!

4.0

Oct 19, 2016

Rewarding and stretching experience in a highly-pressurized, dynamic and changing environment.

Director talent acquisition

Recommend

CEO approval

Business Outlook

Pros

Good people and advanced technologies provide an environment that demands superior performance and enables people to grow and stretch. The company vision for the future is genuinely exciting.

Cons

The on-boarding, selection and performance management infrastructure is no longer adequate for the pace and scale of the organization today.

TTEC Response

9y

We appreciate that you liked the people and technology within TeleTech! Yes, we will be more open to trends and suggestions from employees. We will feel that an open communication between the organization and its people is a very important tool for success, not to mention keeping and honing talented and performing employees. Thanks for the review!

Viewing 559 - 561 of 11,471 Reviews

Jobs at TTEC

Production Clerk - Remote in Virginia

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

Licensed Healthcare Insurance Agent – Remote USA

TTEC

TTEC reviews

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Well....

Could care less about employees

Rewarding and stretching experience in a highly-pressurized, dynamic and changing environment.

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