You are told you will be trained - the training does not prepare you for the simplest of things like transferring calls. You get three different sets of steps for the process and none of them is correct. So the client gets their customers traumatized, but they don't seem to care either. You waste time not being able to find courses that you are supposed to do, then at the end of supposed training, you are just dropped off the cliff, into a blood bath of not knowing how to handle calls and what to do. Their technical system is not properly supported so calls drop, systems don't work, and they are changed weekly if not daily, and you are supposed to cope with that. All these technical problems(not your fault) affect your metrics, and while supposedly you "should" be able to dispute these - the site never allows you to submit any disputes, so you can never correct the data. Then when you are just getting comfortable in one dept, the one you were hired for, you are transferred without being told or consulted, just dropped into another department, one that you have no clue how to work in. Then, it's another blood-bath of calls that you have no idea how to handle and supervisor assistance is not available for about 85% of these situation where you need to get help since no one showed you what to do.
Who approves this kind of employee and customer treatment, which ends up being literally abusive, I don't know, but this is not humane, ethical, moral, or good customer service for the client.
