Here goes my long list of rants.
I worked for the Springfield site for two and a half years. After experiencing so much negativity (favoritism, lack of care, lack of guidance or feedback, etc), an unclean environment, as well and lack of consistency, I have to admit that I was rather disappointed.
The ventilation system was horrid, having mold and excessive dust, and, it was rarely cleaned; unless client was supposedly "in the building" or something of great significance was occurring.
My next point of concern is with Empower, which is the metrics system. This is where you can track your numbers, as well as check payouts if you're top tier. I've seen it with my own eyes, where a co-worker has been top tier and is expected to get a payout, then all of a sudden, be knocked down just enough that they don't get it. The crazy thing about this? When asked why or to try and find out, the supervisors couldn't tell them. They had no answer as to why. I've also seen a co-worker be on time, work every day, maintain a top quality and accuracy and never get out of tier four. Again, a supervisor couldn't answer why and just said "Well, it's because of this three months ago..." This is rather unprofessional.
Also, as far as attendance and write-up go, if you miss a day that isn't covered like FMLA or any medical leave? They don't write you up until months later! For example; I could have a call-out in August and may not see a write-up until now in November. Very inconsistent.
Now, This is my opinion that is based off of my experience with this company. There are wonderful people there, but, that's the only "good" thing about it. And a raise? Especially in the USAA division? Ha! Good luck.
