TTEC reviews

3.3

55% would recommend to a friend

(11,454 total reviews)
avatar

Kenneth D. Tuchman

60% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,454 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews
2.0
Nov 4, 2016

Corporate Headquarters

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Job flexibility (working remotely on occasion), PTO is decent especially after completing first year, full bene's and 401k match (although all health/retirement plans are pretty bare-bones/stripped down... but still better than nothing). Opportunities for career advancement if you know how to play the corporate game well by "kissing the right behinds" and working an ungodly amount of hours.

Cons

Executive management struggles to retain top talent by offering stagnant wages combined with ever increasing work demands - Teletech has earned a reputation with outside companies as having a 'revolving door' at all levels of the business.

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TTEC Response
9y
Thank your for your feedback. We appreciate that you took the time to give a detailed review about your experience at TeleTech. We're happy that you like the job flexibility and benefits you receive at work. We believe management is committed to retain and promote performing employees more than ever with the launch of iAspire. As you know, it helps boost the careers of employees from within. I hope that you will personally be able to benefit from this and that your stay at TeleTech proves to be a great decision for you. Thank you once again for the review.
1.0
Jun 15, 2016

Not worth it

Recommend
CEO approval
Business Outlook

Pros

I am no longer employed. I am free of the hostility, mandatory overtime, back stabbing gossip, and high costing health benefits.

Cons

From day one it was a cluster dump. The training document was outdated and I spent three days trying to get onto there overconfigured underpowered network supported by some poor entry level systems administrator in a far away land who kept on yelling "It works for you (but he meant me. )" It was a complete nightmare. Save yourself. Find a better job. Go work at McD's. Do anything but work as a developer at Teletech.

1.0
May 11, 2016

HORRIBLE!!!!!!!!!!!!!!!!!!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely nothis good can be said about this company

Cons

Worst place ive ever worked at. This place treats their employees as if they are robots and expects them to work as such also. I worked there for 3 years and was only offered a raise once. Theres no room for advancement unless you kiss the team leads behinds on an hourly basis. They constantly ask for overtime but refuse to give the agents any time off for any reason. Their clientel are the most horrific people I have ever had to deal with in my entire life and when they treat the agents poorly instead of having the agents backs the managers constantly throw te agents under the bus to please the members. I would not recommend this company or sister companies to my worst enemy.

Viewing 154 - 156 of 11,454 Reviews

Glassdoor has 13,255 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.