You Are a Commodity on Lease—Get Used to It
Pros
Work from home. Some clients provide very good training. Most ttec people are quite nice on a day to day basis. They hire you as a W2 employee. Contracts are sometimes extended.
Cons
Systems are poorly designed; expect a lot of crashes at the worst times and lots of rebooting. Always keep in mind that you are a *commodity* being leased to the client. The client rules and ttec will *always* bend to the will of the client over you every time. If you can get your mind around the concept that you are a piece of equipment, it will all make more sense to you. Your team leads will act supportive, but, don’t lose sight of the reality that their interest is management, not you. Very little schedule flexibility. Ignore the hours you were told you were hired to work. Utterly meaningless. The hours you will be assigned to work is a function of client needs, not yours. Get used to it. No PTO unless/until you are dubbed a full time employee. Taking time off, even for an emergency, can damage your reliability score. Though a good team lead will go to bat for you. No security. Your contract with the client ends; maybe you will get another one that suits you. But, you knew that going in.