TTEC Work@Home Technical Support Representative reviews

4.2

75% would recommend to a friend

(49 total reviews)
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Kenneth D. Tuchman

97% approve of CEO

92% positive business outlook

Work@Home Technical Support Representative employees have rated TTEC with 4.2 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Work@Home Technical Support Representative professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Work@Home Technical Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

49 reviews
1.0
May 11, 2020

Very unprofessional

Recommend
CEO approval
Business Outlook

Pros

The only best thing was the training with thr best trainer.

Cons

I was hired on 8th april was done with training the tech support and higher management suppose to get back to me after my training to set my schedule to start working.My laptop was working perfectly until the ttec tech team started working on it and was broken during the process of their setup and messed my laptop motherboard. After several Email send to my trainer and to hire team they replied me with a email saying i have failed TCI session, and your computer didn’t' boost to the host OS after you were completed.You are not able to continue with the project “”This is not the kind of reply i was expecting. And till this day, they haven’t gotten back to me if they would be able to fix my laptop. Else, I would have arranged for an alternate device. Its very very sad that i needed a job so badly and they treat employee like this.

1.0
Mar 16, 2020
Recommend
CEO approval
Business Outlook

Pros

Good Teammates and Other Coworkers Within the Team

Cons

If you have any kind of system issues and have to call ASD, which is called At Home Service Desk, you are on the call with that team for hours. 2-3 hour minimum unless it is just a password reset to get into a program.

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TTEC Response
6y
We welcome your assessment of our processes. Thank you for taking the time to let us know how we can be better.
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Glassdoor has 13,277 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.