Taco Mac Restaurant Group reviews

They are very uncaring about their management team. I literally helped them gut out a restaurant and restore it. I helped them revamp it and did many tasks I shouldn't have, as they should have had a true construction team; not using their management on salary to get the job done. We ran into freon lines, tearing lines out of walls, cutting pipes, using band saws, and etc... etc... We had zero support through the entire project except for a group of construction team who just did most of the demolition and frame work/drywall. They only did the serious construction, we were responsible for everything else. We also had to work in a sawdust ridden work area for weeks. We had to do interviews with saws in the background and pretty much could taste the cement and dust they were cutting/stirring up. After the store was nearly ready to open, and a day or two before we opened the doors to public. THATS when they send in a team of like 12 people to pretty much take over the location completely. They actually got rid of the entire management team a few months after, so it proved to me; They only used that management team to help them rebrand, remodel, and gut out that restaurant. That's when they decided to get rid of them. Very disrespectful, uncooperating cooperation. Very much focused on extreme numbers. Goals that are almost impossible, literally. We were having to schedule 1 cook, 1 bartender, 1 server and hope for the best to meet what they were demanding. This was effecting guest service, team morale, and the management team; as they were held responsible for any complaints or issues as well as take up any slack in the kitchen, bar, dining room. I understand that is a Manager's role, but only having 3 staff throughout an entire shift is ridiculous. If you want to work somewhere, and you have NO LIFE. That means NO KIDS, NO FAMILY, NO WIFE, NO HUSBANDS, than this MIGHT be the place for you. I wouldn't recommend it. Much happier without the money and having my life back.

Taco Mac is hyper-reactive to any complaint or issue. New blanket policies to remedy one bad moment at one location is the norm. You will hear about anything negative numerous times and have to have reasons and remedies immediately for guest complaints that are based on policies and procedures that managers are made to follow. These policies and procedures are the managers fault when there is a complaint about it. There is no recognition or positive feedback from senior management. Work hours are way above what they should be. Work weeks less than 65 hours are rare. Work hours have been over 70-80 hours a week for years. Upper management keeps talking about improving "quality of life" for managers, but talk is all that has happened in years. Every day off you will be expected to field numerous phone calls about anything and everything. Opportunity to move up from the store level is almost nonexistent. Support from corporate is laughable. Regional managers are spread thin. Managers are not allowed to be sick. You get 1 sick day per year, don't think about taking it. You are expected to be at work sick. Vacation time that you earn is hard to take. It has to be approved months in advance and can be changed due to anything that might make business increase. There is no good time to take off for vacation, they make you feel as if you are doing wrong for asking for your time off. Employee morale is lower than ever. It is hard to keep hourly staff when they do not like their jobs. Lots of rules and policies that cause them to get fired or frustrated enough to quit. Since Taco Mac was sold, upper management have been stressed about themselves loosing jobs. Upper management focuses on sales only now, employee morale and quality of life matter even less now. Most managers do not stay here very long. It starts with low pay and long hours. Moving up only happens because managers keep leaving the company.