They are expanding way too fast, such that current physicians are not able to fill up their caseload in the timeframe that was projected during recruitment, due to too many doctors and too few patients. They provide a guaranteed monthly bonus for 6 months while you ramp up, but even this does not feel like it will be sufficient, especially if you do not treat certain conditions like ADHD (which is the vast majority of the current patient base). Base salary is far below market value and should be increased if this many physicians are struggling to make the projected numbers for incentive compensation. There are efforts to get more patients, but support staff are stretched so thin that these patients are no longer being adequately screened and thus are often needing to be referred out because they are not appropriate for a telehealth level of care. There also does not seem to be a good plan for patients on controlled substances once the public health emergency ends and the Ryan Haight Act is reinstated. Benefits are being changed bit by bit (parental leave, insurance premiums not all being 100% covered, how PTO is used) which I imagine is also a consequence of the massive hiring and expansion efforts. Transparency is another big problem, even though it is one of their core values. This company could be so great and has so much potential, but leadership needs to think long and hard about its priorities if it wants to retain its great physicians, who are the foundation of this company.
