TaskRabbit reviews

3.2

44% would recommend to a friend

(36 total reviews)
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Ania Smith

39% approve of CEO

30% positive business outlook

Reviews by job title

36 reviews

Reviews about "Management"

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5.0
May 18, 2019

Really smart people doing really good work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been employed full time here a little over a year. It's a group of really smart, nice and dedicated people. Most people really believe in the mission of the company - helping Taskers earn a good income by helping their neighbors. I feel challenged in my role and like the ability to make an impact. The leadership team is not perfect but they are genuine and transparent which I personally value.

Cons

The physical office space is subpar. I don't need to work somewhere fancy but the heat doesn't even work.

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TaskRabbit Response
6y
Thank you for this feedback! Our mission is to make everyday life easier for everyday people and we are glad you live that vision with the company as well. We strive to be transparent and hope that everyone utilizes our executive office hours and anonymous Q&A at all hands. We understand the office space has had its issues at times but since hiring an awesome facilities manager we hope that you see continued improvements to the workspace. We have a team working with the building manager in the SF office so we hope we can continue to improve all floors with the necessary adjustments. Best, People Ops
1.0
Apr 9, 2019

Toxic leadership, total career trap

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits For the most part great co-workers Diverse workplace

Cons

No up-level reviews and this is desperately needed. Incredibly hypocrisy. For a company that prides itself on values such as "Caring Deeply" and "Being a Better Neighbor" as well as offering leadership development workshops in an effort to cultivate a productive work environment where people operate with integrity (i.e., not jumping to conclusions and "left-hand column" tactics), leadership tolerates openly destructive and aggressive behavior on behalf of exec. Since the acquisition, the push for "growth" in tandem with the IKEA partnership has resulted in major turnover: execs, directors and senior engineers have left as well as more junior staff who've worked with the company for years. Some rumored and very plausible reasons for departure have included new policies surrounding deadlines (without regard for the feasibility of these deadlines), a thick sense of hierarchy, getting physically sick because of the stress, and destructive / resource-draining finger-pointing. Not only does it cost a minimum of $50K to replace some of these hires, but the folks who left abruptly or who were terminated (which has its own costs) in the name of "growth" have not been adequately replaced, and the missing resources have resulted in profound disorganization. Frankly, many of those who remain under bad leadership are too afraid to communicate their needs to their boss to work effectively which has led to cascading disorganization on other teams (e.g., bad managers don't help their team prioritize and structure requests to technical team members and then those members are put in front of a firing squad). The bottom line experience for anyone expected to work on growth (which appears to be the entire company regardless of how futile and impotent this effort is) is that your gonna be caught in a totally pointless political battle where you learn nothing and are on the spot for any failures that can plausibly be offloaded to you. You'll also probably be fired because that's seems to be the default. Outside of being suddenly let-go, there are ALSO an inexcusable number of people on PIPs across the company (in some cases a department majority). At best, this speaks to terrible management, at worst it leaves the impression that the company is plagued by financial problems that they're not being upfront about and are choosing to manage people out instead. Either way, there is no excuse for not vetting the bad reviews and for creating a totally toxic work environment. And to echo what the other poster wrote, there is no clear path to advancement (put another way, you can get a bad review for totally arbitrary reasons). Most people are radically under-utilized, performing a massive amount of tedious tasks and getting blamed if anything falls through the cracks. I've watched people lose skills and become less competitive just by being here which make the place feel like an authoritarian career trap. If this is the future of work: run.

5.0
Oct 1, 2018

TaskRabbit is a company with which you can grow

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Regularly see our Exec team make hard decisions within the framework of our core values. - Our Exec team gives huge amount of transparency; have never had this personally at previous companies. - Strong, neighborly culture. You're coming to work with people who care deeply about doing right by the communities we serve. - Managers care. Let's be clear, managers are humans and no one is perfect, but there's a firm cultural belief in responding thoughtfully to critical feedback. That includes managers responding to feedback from direct reports. There are often skip-level meetings to check that this is going well. - Huge opportunity to be in the driver's seat of your own career. Stressing that you have to be willing to put in the work, seek feedback, and be the driver. That said, I've been here three+ years and have massively changed the scope of my role by looking for emerging business needs and working hard to be the best candidate to take on the new challenges. - Excellent health care package - Great compensation. Again, managers aren't mind readers and you do need to communicate your needs, but I've seen and experienced consistent, sustained hard work being rewarded very fairly. - Lots of cross functional mentorship. If you ask for advice or for someone in another department or someone above you to give feedback or teach you something, I've only ever encountered willingness to teach and share. - The learning series! We had Arianna Huffington come in and give a talk. My personal favorite was a talk by Angela Duckworth, author of Grit: The power of passion and perseverance.

Cons

- This IS a demanding place to work. If you're looking for something easy where you can coast, this might not be the best place for you. If you're looking for a challenge and are willing to put in the work (you have grit, if you will), then I strongly encourage you to apply for one of our open positions!

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TaskRabbit Response
7y
Thank you for the awesome feedback! I agree that this is definitely a place you can be "in the driver's seat", as you said. Thank you for leveling up as an individual and taking the initiative to learn and grow. I'm glad it's paying off for you...and for all of us. Best Wishes, Laura
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