TaskRabbit reviews

3.2

44% would recommend to a friend

(35 total reviews)
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Ania Smith

39% approve of CEO

30% positive business outlook

Reviews by job title

35 reviews

Reviews about "Management"

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5.0
Oct 1, 2019
Recommend
CEO approval
Business Outlook

Pros

-Incredible co-workers and work environment, everyone is humble, smart, inclusive, and motivated. I haven't worked anywhere with this strong of a cross-functional team of people that I respect. -great mission: coming in I realized how TR could help clients (especially as someone who cannot do most handyman tasks on her own), but TaskRabbit gives Taskers an alternative way to earn income and the stories are really inspirational (using the money they earn to send their family to college, pursue passions, etc.) -Interesting Product work - tons of opportunities and an emphasis on research and development, went from a very operational company to a product mentality -Leadership team - approachable, smart. Stacy, the CEO, knows all employees by name (despite the size and geographical location - she just cares). Sarah, the President/ Chief Product Officer is amazing and super experienced and has provided great direction to the team. In addition, other great leaders in Marketing, Legal, Engineering, Product, and Partner Management including a recent hire from our parent company at IKEA. Also, many of the exec team are women. - People Ops team that truly cares. There was a period that was a bit bumpier (may notice past reviews). Since then there have been some changes in leadership that have helped but also people took the employee engagement survey very seriously to introduce major changes. I've been at companies that do these as a formality but this is the first company that has really walked the walk to make some serious changes -Improved work/life balance with a once a week WFH policy

Cons

-Sometimes can be a lot of meetings, which are good for cross-collaboration but sometimes hard to get work done (actively trying to reduce this though and have no meeting wed afternoon) -Time Zones can be challenging with the different offices especially in London (but also a pro with international expansion ) but just sometimes calls for earlier meetings

1.0
May 23, 2019

“Talks a big talk but don't be fooled”

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

“- The office experience is pretty cushy. Lots of snacks, free lunches (although not necessarily good quality), birthday treats, etc. - Dog-friendly office”

Cons

“- SUPER political and hierarchical. I have lots of startup experience and have never been somewhere where sucking up is so universal and necessary just for surviving, not even looking to climb the ladder. My manager literally told me I had to play politics better to protect my career. Some people drink the kool-aid hard and think it'll save them - those are the 5-star reviews you see here. Rest assured this is a very vocal minority and the rest is silently suffering. - You may be fooled by how much they talk about their values: they do it a lot to make you think it matters. It's bull: it has absolutely no impact on how they run the organization. They're hollow enough to spin them to retroactively label things, like horoscopes, but in terms of internal organization, there's nothing "neighborly" about how ruthless and insincere people are. - Inept management, both at middle management and C-level. Priorities can change overnight because some executive hears a buzzword at a conference and decides some team needs to pivot all their resources on that. Managers are petty and thin-skinned; lots of your job will include pandering to egos of those above you. - Impossible to get promotions. The official policy bars you from promotion within your first year but in practice it takes way longer than that. People (namely women) are under leveled in hiring and are stuck there. Raises don't happen outside of promotions, either. - OKRs are totally unrealistic. Weekly status updates consistently show a failure to meet targets. Bonus payouts are dependent on success with IKEA objectives, something that only one user group works on, but everyone else's bonus is still at their mercy. For a 10-year-old organization owned by the largest furniture retailer in the world, there's a lot of excuses about how "we're still figuring things out." - If you're a woman who thinks having women in leadership will protect you from sexism, don't - the women in power care far more about protecting their political capital and relationships with other powerful men than you as a disposable peon. I've seen two people get fired, both women, and word on the street was they were both were sacked because they were unlikable. - Lots of high-profile turnover. In 2018, TR lost the VP of Engineering, Director of Product, chief architect, veteran senior engineer, and the CTO moved to Spain (but still supposedly works here?) - Official policy is that work from home isn't allowed but they keep hiring more and more remote folks who WFH full-time, not to mention have distributed teams across the world.”

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TaskRabbit Response
6y
I want to, first‌ ‌of‌ ‌all, thank you for your feedback. I’m very sorry that you had a bad experience at TaskRabbit. I want you to know that we have read this review, and we share this with the Senior Leadership Team. If you would like to email or talk to me confidentially, please feel free to reach out - saralynn@taskrabbit.com. I would like to understand more with the focus on improving. I’m glad that you are raising these issues for us to address. I want to assure you that we do care, and your input is valued. We can only improve with reviews that highlight areas of opportunity. There is a lot changing now at TaskRabbit, and with that, lots of opportunities for improvement and growth. TaskRabbit is really making Diversity & Inclusion a priority and happy to share that Over ½ of the executive team is women and ⅔ of the Global Leadership team is women. Additionally, FY’19 we have had a total of 19 promotions and 13 were Female whereas 6 were Male. If you are reading this and considering joining us, we look forward to meeting you! Check out our open jobs, because we are hiring.
5.0
May 18, 2019

Really smart people doing really good work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've been employed full time here a little over a year. It's a group of really smart, nice and dedicated people. Most people really believe in the mission of the company - helping Taskers earn a good income by helping their neighbors. I feel challenged in my role and like the ability to make an impact. The leadership team is not perfect but they are genuine and transparent which I personally value.

Cons

The physical office space is subpar. I don't need to work somewhere fancy but the heat doesn't even work.

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TaskRabbit Response
6y
Thank you for this feedback! Our mission is to make everyday life easier for everyday people and we are glad you live that vision with the company as well. We strive to be transparent and hope that everyone utilizes our executive office hours and anonymous Q&A at all hands. We understand the office space has had its issues at times but since hiring an awesome facilities manager we hope that you see continued improvements to the workspace. We have a team working with the building manager in the SF office so we hope we can continue to improve all floors with the necessary adjustments. Best, People Ops
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