TaskRabbit reviews

3.2

44% would recommend to a friend

(72 total reviews)
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Ania Smith

39% approve of CEO

30% positive business outlook

Reviews by job title

72 reviews

Reviews about "Culture"

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2.0
Oct 11, 2019

Awful Agent Support

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you work with are superstars. Your peers will be some of the best you've ever had next to you and the money is good.

Cons

There's no downward support. The KB is a mess, managers cuss at agents, team leads get super visibly upset at people for asking questions, once you're trained you'll never see training again unless you change positions and most people havent actually sat with a manager and talked about their QA scores in months. There's a lot of hiding behind their culture and core values but no responsibility for not following them, unless it's to belittle an agent.

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TaskRabbit Response
6y
Thank you for sharing your experience. I am so sorry to hear of your frustration with your manager and leadership. As we are on-boarding our new trainer and updating our knowledge base, I look forward to incorporating this feedback into our plans. Please feel free to reach out to me directly anytime - I'm always happy to hear honest feedback to help us improve!
1.0
Apr 9, 2019

Toxic leadership, total career trap

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits For the most part great co-workers Diverse workplace

Cons

No up-level reviews and this is desperately needed. Incredibly hypocrisy. For a company that prides itself on values such as "Caring Deeply" and "Being a Better Neighbor" as well as offering leadership development workshops in an effort to cultivate a productive work environment where people operate with integrity (i.e., not jumping to conclusions and "left-hand column" tactics), leadership tolerates openly destructive and aggressive behavior on behalf of exec. Since the acquisition, the push for "growth" in tandem with the IKEA partnership has resulted in major turnover: execs, directors and senior engineers have left as well as more junior staff who've worked with the company for years. Some rumored and very plausible reasons for departure have included new policies surrounding deadlines (without regard for the feasibility of these deadlines), a thick sense of hierarchy, getting physically sick because of the stress, and destructive / resource-draining finger-pointing. Not only does it cost a minimum of $50K to replace some of these hires, but the folks who left abruptly or who were terminated (which has its own costs) in the name of "growth" have not been adequately replaced, and the missing resources have resulted in profound disorganization. Frankly, many of those who remain under bad leadership are too afraid to communicate their needs to their boss to work effectively which has led to cascading disorganization on other teams (e.g., bad managers don't help their team prioritize and structure requests to technical team members and then those members are put in front of a firing squad). The bottom line experience for anyone expected to work on growth (which appears to be the entire company regardless of how futile and impotent this effort is) is that your gonna be caught in a totally pointless political battle where you learn nothing and are on the spot for any failures that can plausibly be offloaded to you. You'll also probably be fired because that's seems to be the default. Outside of being suddenly let-go, there are ALSO an inexcusable number of people on PIPs across the company (in some cases a department majority). At best, this speaks to terrible management, at worst it leaves the impression that the company is plagued by financial problems that they're not being upfront about and are choosing to manage people out instead. Either way, there is no excuse for not vetting the bad reviews and for creating a totally toxic work environment. And to echo what the other poster wrote, there is no clear path to advancement (put another way, you can get a bad review for totally arbitrary reasons). Most people are radically under-utilized, performing a massive amount of tedious tasks and getting blamed if anything falls through the cracks. I've watched people lose skills and become less competitive just by being here which make the place feel like an authoritarian career trap. If this is the future of work: run.

5.0
Dec 7, 2018

An amazing place to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Amazing culture: people are extremely warm and passionate about TR’s mission and goals. There are regularly held events to connect with colleagues, and it’s easy to feel like you belong to the team -Ownership mentality: micro-management is not a thing here. You’re encouraged to do your best and be responsible of your projects -IKEA acquisition allows for the cushion of a stable work environment & better funding, but they’re also relatively hands off and allow TR to take the reins of our own goals/product. Overall, it’s been an amazing experience so far. TR has a lot of potential for growth, and we’re on the way to becoming an even better & global product.

Cons

The team is growing quickly, and as a startup there are patches of on-boarding & other processes that need to be refined and better organized.

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TaskRabbit Response
7y
Thank you for the thoughtful feedback. I love your focus on ownership ... its something that makes TaskRabbit a great place to learn, grow and have a real impact on business outcomes at all levels. I appreciate your feedback on how we can do better at refining our onboarding and other processes. If you have specific ideas, feel free to send those on to me or our People Operations team. We also have an all-company survey going out this Tertial soon, so you can include your suggestions anonymously there too. I'm really glad you are having an amazing experience thus far working at TaskRabbit. Thank you for contributing to the culture!
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