TaskUs Customer Service Associate reviews

4.7

98% would recommend to a friend

(49 total reviews)
avatar

Bryce Maddock

100% approve of CEO

97% positive business outlook

Customer Service Associate employees have rated TaskUs with 4.7 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. TaskUs is rated 28% above average by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

49 reviews
3.0
Jun 1, 2022

A "meh"

Recommend
CEO approval
Business Outlook

Pros

A good relationship with employees is what it appears to be.

Cons

If you are in Ops you don't have the freedom to think.

5.0
May 5, 2022
Recommend
CEO approval
Business Outlook

Pros

1. Accounts are not toxic. 2. Leaders are approachable. 3. Great working environment. 4. Truly cares about its employees.

Cons

1. Clinic service should be improved I think. They should give free supplements to the employees such as vitamins which is really important especially in this time of pandemic. 2. Sleeping quarter needs more bed to accommodate more people as there are people living a distance from the office and sometimes we need to come here early when shift is scheduled early in the morning or midnight. 3. For compensation, I think it should also be fair if somehow basic pay can be stretched or increased, honestly. 4. It would also be better to set up two monitors for chat agents especially that we will be taking two chats sometimes. It's a lot more convenient for agents and it will be easy to navigate or switch between pages to assist customers better.

5.0
May 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Career growth and life balance.

Cons

Just the recruitment process is quite long which is understandable because there's so many interested applicants who want to join Taskus and be part of its great company.

Viewing 16 - 18 of 49 Reviews

Glassdoor has 19,386 TaskUs reviews submitted anonymously by TaskUs employees. Read employee reviews and ratings on Glassdoor to decide if TaskUs is right for you.