TaskUs Moderator reviews

3.8

75% would recommend to a friend

(1,218 total reviews)
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Bryce Maddock

86% approve of CEO

72% positive business outlook

Moderator employees have rated TaskUs with 3.8 out of 5 stars, based on 1,218 company reviews on Glassdoor. This indicates that most Moderator professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Moderator professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

1K reviews
3.0
Jan 28, 2019
Recommend
CEO approval
Business Outlook

Pros

- provide food for employees - a lot of different schedules - can be room for advancement - easy for the pay

Cons

It's like a typical call center environment, honestly. It feels like high school. What probably bothers me the most is that the OM's aren't really willing to work with you regarding personal issues. And that also shows a lot of the favoritism. Certain people don't get points documented for whatever reason. Some can get whatever they want just by asking, others are pretty much told "too bad". Once you get a schedule, you are stuck no matter what unless you can find someone to trade with you and if you have an ugly schedule then good luck trying to get a better one. They usually will say things are "coming" and months later there's no change. There's people who come to work sick because there's no sick time and they can't afford to get any points. Management is never on the same page and they never take ownership. You can get in trouble based on 'word of mouth' whether it's true or not. While there can be room for advancement, there's not much at all. Parking is terrible. I'm pretty sure I'm missing some stuff but these are the main issues. I'm sure the grid is doing great.

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TaskUs Response
7y
Thank you for taking the time to leave a review. I am sad to hear about the experience you are having at TaskUs and appreciate your honest feedback. When we bring anyone onboard, it's important for us to hire not only on skills but also on cultural fit. Maintaining the positive, people first culture at TaskUs is very important to who we are. We are also focused on creating a culture of leadership excellence and will continue to invest in training opportunities to continue to foster this culture. Please reach out to your site leader, Marc at marc.blais@taskus.com. We want to make sure this gets addressed.
2.0
Nov 22, 2018
Recommend
CEO approval
Business Outlook

Pros

Free coffee and water Counselors on site

Cons

Ok. To start the company is absolutely nothing like I heard it was. I feel like I was back in high school and leadership is awful. It is all about who you are friends with and some people on management are absolute bullies. I have never worked in such a stressful and mentally draining place

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TaskUs Response
7y
Thank you for taking the time to leave your honest feedback. Hiring the best leaders to build the best teams possible is very important to us, after all, our people come first. It pains me to hear you put in your letter of resignation already. Still, please feel free to email me at bryce@taskus.com. It's really important to me that I hear and understand what you are referring to. Thank you!
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