They have a different understanding of what "People First" means
Pros
1.) Office Facilities are good (gym, day care, wellness rooms etc.); pet friendly offices 2.) Free Lunch for all employees 3.) Open door policy - you can reach out to your leaders easily; teammates can reach out to Bryce (TaskUs CEO) 4.) Salary package is fair especially if you are externally hired 5.) Free scholarships for yourself or for your kids if you qualify 6.) Retirement benefits as long as you stayed with the company for 5 years 7.) Day care assistance for parents 8.) No highly demanding campaigns (i.e. Telco accounts); Some programs still offer permanent work from home set up 9.) No discrimination in terms of gender, religion etc. 10.) Has 12 days of planned leaves (auto-approved) and 12 days of unplanned leaves (auto approved as well and can be used for sick leaves etc.)
Cons
1.) A lot of communication misses wherein frontline leaders suffer; there were instances that email comms has already been sent out but Sr. operations do not have any idea with the update 2.) Accountability issues 3.) Teammates are overly cynical to the point that they only think about themselves and not the totality of the business. Tenured teammates have a habit of comparing what TaskUs before and what TaskUs is now. They not flexible to change. 4.) If you are part of the leadership in TaskUs, you are not part of the "People First" Culture because you are required to please your downlines whatever happens 5.) Internally hires are not well trained 6.) No classroom based leadership training. All are self paced with a side of few hours mentorship with leaders (Preparatory Academy). Also the preparatory academy is not for everyone. It should be only for those with high performance 7.) No clarity in terms of Annual Merit Increase since scorecards are all capped at a 100% and would have difficulty to break the ties 8.) If you are an external hire, though they mention that they would like outside ideas, they tend to push aside suggestions and recommendations as they often tell you that this is what it's used to be. 9.) Expect a lot of movements from one LOB to another or one campaign to another 10.) Don't expect high performance incentives
