TaskUs Customer Service (CSR) reviews

3.7

70% would recommend to a friend

(1,891 total reviews)
avatar

Bryce Maddock

84% approve of CEO

67% positive business outlook

Customer Service (CSR) employees have rated TaskUs with 3.7 out of 5 stars, based on 1,891 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

2K reviews
4.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Free meal Work life balance Good management (maybe depending on the account)

Cons

Just like any BPO, If the client decided to pull out some agents they will reprofile you and possible to have floating status -unpaid. But they are still quick to find another account for you

4.0
Mar 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture, some account offer remote options, inclusive and open to feedbacks

Cons

Stagnant salary, especially in sites that are not in Metro Manila. Very minimal salary increase even if you have are already tenured for a few years already.

4.0
Mar 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Ofrecen varios incentivos a sus trabajadores; las instalaciones son muy bonitas, tienes oportunidad de escalar en la empresa.

Cons

No tendría queja de la empresa como tal, solo que los call centers en general son desgastantes por la cantidad de llamadas que recibes y porque te miden cada segundo. Yo diria que para empezar en el mundo del trabajo remoto si no tienes experiencia y quieres mejorar tu ingles este es un buen lugar.

Viewing 16 - 18 of 1,891 Reviews

Glassdoor has 19,386 TaskUs reviews submitted anonymously by TaskUs employees. Read employee reviews and ratings on Glassdoor to decide if TaskUs is right for you.