*Understaffed - Management refuse to hire more headcount despite the recent reorganization structure
*Underpaid - The merit “increase” annually is peanuts.
*Overworked - burnout among Support teams is prevalent and consistent. Their new core value “Front line first” is a joke.
*Heavy workload - Handling tickets globally and locally all having to operate under strict KPIs without the salary matching the high standards
*Office Politics - Lazy colleagues coast by and will not get consequences because management tolerates and has favorites. They pretend to be open to feedback but they won’t do anything about it
*Operations-oriented - Support teams don’t get support from management because they constantly favor Operations at the cost of Support team. There is no wonder why employees are not afraid of committing frauds because they are used to IT bowing to them getting away without repercussions. Operation teams are spoiled
*Disorganized reorganization structure - due to the recent half baked reorganization structure, Support’s workload has considerably doubled. Sugarcoated by the management as “sharing workload”. All with having little increase not matching to the increased workload because management refused to hire more headcount that is reasonable
