Is TaskUs a good company to work for as a Technical Support?

Technical Support professionals working at TaskUs have rated their employer with 3.2 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Technical Support Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at TaskUs .

Does TaskUs pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at TaskUs with 3.4 out of 5 stars based on 42 anonymously submitted employee reviews. This is 11.1% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at TaskUs.

How happy are Technical Support professionals working at TaskUs?

58% of Technical Support employees at TaskUs would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Technical Support professionals have also rated TaskUs with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.5 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (230) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1072 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 877 reviews)); "Good working environment that caters to the improvement of employees not just in corporate but also in their personal lives." ((in 471 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 469 reviews)); "Permanent Work from Home is the best" ((in 394 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 929 reviews)); "You will see blatant favoritism" ((in 62 reviews)); "Awful upper management, politics, overworked" ((in 57 reviews)); "Even leaders contribute to bullying and harassment." ((in 12 reviews))

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TaskUs

TaskUs Technical Support reviews

3.2

58% would recommend to a friend

(42 total reviews)

Bryce Maddock

74% approve of CEO

58% positive business outlook

Ratings by category

3.9

Career opportunities

3.5

Culture & values

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.1

Work/Life balance

3.1

Senior management

Technical Support employees have rated TaskUs with 3.2 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

4.0

Aug 22, 2023

It's good for what it is

Technical support

Recommend

CEO approval

Business Outlook

Pros

Working from home is nice, has benefits that most companies don't have right out the gate

Cons

Lack of communication, campaigns can shut down on a whim without as much as a warning leaving dozens without a job

2.0

Aug 9, 2023

No Holidays, No Bonus, No compensation

Technical support

Recommend

CEO approval

Business Outlook

Pros

Great clients and great managers.

Cons

Depending on the campaign you are going to work on, you are not able to take your holiday off, in addition, you are not allowed to take your holiday on another day. You will need to use your PTOs to enjoy your holidays and this is not told to you during the interview process. If you take PTO on all federal holidays, you will have almost no PTO days left during the year. No bonus or compensation for yours efforts.

5.0

Jul 10, 2023

all good

Technical support

Recommend

CEO approval

Business Outlook

Pros

All goods, employee first company

Cons

no cons in this company

Viewing 16 - 18 of 42 Reviews

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TaskUs reviews FAQs

TaskUs reviews TaskUs Technical Support reviews

TaskUs

TaskUs Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's good for what it is

No Holidays, No Bonus, No compensation

all good

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