Is TaskUs a good company to work for as a Technical Support?

Technical Support professionals working at TaskUs have rated their employer with 3.2 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of TaskUs employees being 4.0 out of 5 stars. Search open Technical Support Jobs at TaskUs now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at TaskUs .

Does TaskUs pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at TaskUs with 3.4 out of 5 stars based on 42 anonymously submitted employee reviews. This is 11.1% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at TaskUs.

How happy are Technical Support professionals working at TaskUs?

58% of Technical Support employees at TaskUs would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Technical Support professionals have also rated TaskUs with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.5 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at TaskUs?

Customer Service Representative (1387) , Content Moderator (1209) , Customer Service Teammate (861) , Teammates (793) , Team Leader (701) , Team Mate (685) , Customer Service Representative (CSR) (572) , Quality Analyst (230) , Learning Experience Leader (177) , Teamate (163) , Operations Manager (160) , Customer Service Agent (143) , Team Lead (143) , Team Member (130) , Customer Service (127)

What are the pros of working at TaskUs according to real employee reviews?

"the benefits were good and the company hists a lot of events that are really fun." ((in 1072 reviews)); "Great for people just entering the workforce since they will usually not know any better." ((in 877 reviews)); "Good working environment that caters to the improvement of employees not just in corporate but also in their personal lives." ((in 471 reviews)); "Good management and very accomodating when it comes to recruitment" ((in 469 reviews)); "Permanent Work from Home is the best" ((in 394 reviews))

What are the cons of working at TaskUs according to real employee reviews?

"Low salary and sometimes teammates tend to overwork and flex a lot to other LOBs." ((in 929 reviews)); "You will see blatant favoritism" ((in 62 reviews)); "Awful upper management, politics, overworked" ((in 57 reviews)); "Even leaders contribute to bullying and harassment." ((in 12 reviews))

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TaskUs

TaskUs Technical Support reviews

3.2

58% would recommend to a friend

(42 total reviews)

Bryce Maddock

74% approve of CEO

58% positive business outlook

Ratings by category

3.9

Career opportunities

3.5

Culture & values

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.1

Work/Life balance

3.1

Senior management

Technical Support employees have rated TaskUs with 3.2 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Technical Support professionals have a good working experience there. TaskUs is rated in line with the average (within 1 standard deviation) by Technical Support professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

42 reviews

3.0

Jan 25, 2023

Low Salary

Technical support

Recommend

CEO approval

Business Outlook

Pros

Work from home setup for our compaign

Cons

There is no annual increase

1.0

May 19, 2022

Management

Technical support

Recommend

CEO approval

Business Outlook

Pros

Cool teammates Facility accommodations are nice

Cons

Poor management communication Pay is not sufficient for job load Forced to relocate to different site after returning to office

TaskUs Response

We are very sorry to hear about your experience. As a frontline first organization, providing competitive compensation and an environment where our teammates feel heard are of the utmost importance to Us. We would love an opportunity to connect to learn more from your experience with Us. If you are willing to talk and share, please reach out to our HR team at samantha.laurel@taskus.com

4.0

Apr 22, 2022

-

Technical support

Recommend

CEO approval

Business Outlook

Pros

Therr are a lot of benefits

Cons

Sometimes overworked, no increase, fast paced

Viewing 22 - 24 of 42 Reviews

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TaskUs Technical Support reviews

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Low Salary

Management

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