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      Tend

      Engaged Employer

      Tend reviews

      3.7

      71% would recommend to a friend

      (52 total reviews)
      avatar

      Brian Bouma

      67% approve of CEO

      59% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      52 reviews

      Reviews about "Compensation"

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      5.0
      Jan 28, 2022

      Absolutely loving Tend

      Orthodontic assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      As someone who has been in the dental field for eight years, I've worked in my share of offices and roles. I'm absolutely loving the family-like feel Tend has. I know, that's a phrase that many dental offices use and it typically couldn't be further from the truth, but at Tend, I'm really experiencing that and it's wonderful. I'm on the orthodontic team but my coworkers are all so kind and willing to help each other out whenever a hand is needed. I'm excited to see what a career at Tend brings, because it's evident from day one that dental IS done differently here. From the moment you (or a member) step into the building, it's a completely new way to experience dentistry- from the aesthetic to the actual employees themselves. The pay is competitive, and some positions receive a sign on bonus so that's nice. There is also a dental stipend for employees and immediate family members so that's another perk. All in all, Tend seems like a great company and I'm very excited for this new oppotunity!

      Cons

      The benefits seem decent, although the deductibles on both health insurance options are still pretty high. Our location doesn't have free parking for us OR the members, so that's a slight drawback. Also one other drawback is the very short lunch break compared to my shift; 30 minutes for a 10+ hour shift isn't quite long enough in my opinion.

      avatar
      Tend Response
      4y
      Thank you for your review! It makes us happy to hear that you have found a family-like dynamic with your team and that you are enjoying your experience. Thank you for all you do to make dental different for our members! We appreciate your feedback regarding your benefits, parking expenses and break. We understand how important these things are and the impacts they have. We also know how important it is for us to listen so we can continue improving our employee experience. Your feedback will help us do that. If you'd like to continue the conversation, please reach out to your manager or people@hellotend.com.
      2.0
      Nov 2, 2021

      Good Intentions, Poor Execution

      Administrative role
      Recommend
      CEO approval
      Business Outlook

      Pros

      I think the only pros to working here are the clinical staff. The clinical/studio staff really do have the best interests of the patients in mind. The clinical team is super diverse, skilled, and great to work with.

      Cons

      1. Outside of the clinical/studio teams, corporate leadership is pretty out of touch with what's happening. They aren't aware of daily issues or areas of opportunity. Extremely unhelpful when issues arise and it is very much a "figure it out" environment. 2. The corporate/leadership team seriously lacks diversity. 2. The benefits are bare minimum. They do not give raises or bonuses despite the clinical team really putting themselves at risk during the pandemic while corporate sits behind a computer at home. Their paid time off policy is horrible and I can't say they support work-life balance. Health plans are horrible for a healthcare business. Zero appreciation for clinical staff who really run the whole operation. Don't expect much. 3. The morale of the studios is pretty low. The burnout is real. 4. The business is expanding rapidly at the expense of their employees. And it seems like they do not care.

      avatar
      Tend Response
      4y
      Thank you for sharing. Your feedback is important to us. We value our employees' opinions and take your comments seriously. We are sorry to hear that you experienced any dissatisfaction. We are proud to be an equal opportunity employer, committed to building a diverse and talented team to help support our mission to change the way people think about the dentist. In response to our annual team member engagement survey, we now provide improved company-sponsored healthcare options for our employees. We will continue to listen to our employees using comments such as this to guide our path forward. If you would like to continue the conversation please send an email to people@hellotend.com.
      5.0
      Oct 12, 2021

      Challenging & Fast paced, State of the art dental practice

      Dental hygienist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary High end offices State of the art technology Diverse group of employees

      Cons

      Understaffed at the moment, so staying on time has been tough.

      avatar
      Tend Response
      4y
      Thank you for sharing feedback regarding being a member of the Tend team! We are lucky to have employees like you to take care of our members. We are continuing to hire additional staff for all of our studios, so that should improve very soon.
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