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      Tend

      Engaged Employer

      Tend reviews

      3.6

      69% would recommend to a friend

      (204 total reviews)
      avatar

      Brian Bouma

      67% approve of CEO

      63% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Tend has an employee rating of 3.6 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      204 reviews
      1.0
      Jul 13, 2022

      A Guaranteed Mistake in your Career

      Talent acquisition
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are none. I would include them to be fair if I could think of one.

      Cons

      I don’t even know where to start with this company, and I don’t think words in a Glassdoor review can truly even fully expose the toxicity alone. I can assure you, I am not a disgruntled employee who was fired writing this. I was an extremely unhappy employee who voluntarily left due to mistreatment, virulent individuals in leadership positions, and the ways that it was affecting my health and family through my employment at this company. Tend is great at marketing themselves as an innovative, modern company. What is not seen from the outside is all of the ways that leadership could care less about the human beings that work for them. This was exhibited through the ways employees are spoken to and unrealistic expectations to sacrifice our personal lives for a job. A job. I was cursed at in meetings, constantly put down either directly or passive aggressively and made to feel that I was inferior to other individuals of a higher “title” than myself. I know many other people who have left this place either by their own choice or through an abrupt layoff. Do not leave a good job and come to Tend. Do not look for a fresh start and come to Tend. The leadership here is delusional in thinking this place can be a success in the way that they do business and treat the people that work so hard for them.

      avatar
      Tend Response
      3y
      Thank you for sharing your thoughts about your experience at Tend. Feedback from our teams is extremely valuable in helping us create the best environments for our teams, and as a growing company we are constantly listening, learning, and improving. We're so sorry your experience did not live up to your expectations. Our most successful team members thrive in a fast-paced and high-growth environment, and while this type of culture might not be a fit for every type of employee, we do not condone the behaviors you've shared and do not tolerate this behavior from our teams or leadership. We'd welcome the opportunity to talk with you in more detail about your experience, and would be grateful to have an open dialogue. If you're willing to continue the conversation, please reach out to us at people@hellotend.com.
      1.0
      Jul 6, 2022

      BEWARE

      Dental assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offices are modern and so is equipment

      Cons

      Tend advertises the company as a modern practice that really values their patients and their staff. The company sells dreams because once you work here, it is nothing like the advertisements. Managers are liars and will take advantage of you. Doctors are rude and micromanage. You will be overworked and have to stay late and have no breaks despite working close to 12 hours. Avoid this place for your mental well-being and self dignity. The staff turn over for this company is huge and growing.

      avatar
      Tend Response
      3y
      We appreciate you taking the time to leave a review. As a growing company we know how valuable it is to listen and learn from our team. Employee feedback is critical in helping us create the best working environment in order to deliver on our promise to do dental differently. We are glad to hear that you enjoy the modern studio space and access to the latest technology and equipment. It is our goal to empower our clinicians to provide the best care possible with the support of a leadership team that has both our employees' and our patients' best interests in mind. We build time into the work day and the patient schedule for our team to prepare for each patient so as to not feel rushed or overwhelmed. Additionally, our most successful team members thrive in a fast-paced environment among like-minded clinicians who are passionate about the experiences we create. We'd welcome the opportunity to talk with you in more detail about your experience. If you'd like to continue the conversation, please reach out to us at people@hellotend.com.
      1.0
      Jun 27, 2022

      Dental done greedily

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The clinicians are passionate and caring, and are wonderful people to work with. Many do their best to deliver on the Tend promise of “changing dentistry” and making the dentist not such an intimidating place to be. They deserve far better than they get, especially the hygienists and dental assistants.

      Cons

      Oh boy, where to start. Tend has a myriad of problems that start from the top and trickle all the way down to the bottom, affecting everything from patient care to employee satisfaction. Don’t be fooled by the sparkly ads and social media campaigns, at the end of the day, Tend only cares about production goals. This is accomplished through micromanagement at every level; corporate micromanages the studio managers, turning them into micromanagers themselves. This makes for an extremely unpleasant work environment, as new, unnecessary measures are constantly put in place to ensure studios can make as much production as possible. These include pressuring patients to schedule treatment, harassing them if they don’t, and overbooking schedules to increase doctor production/account for “possible falloff” which many times does not happen. This negatively affects the staff as well, as many feel constantly overworked and pressured to increase both their individual and studio production, even if they are part of the majority that see no benefit from it (only managers and doctors get bonuses). Employees are expected to constantly be in work mode, no matter what. I have seen employees harassed on vacation, shamed for calling out due to medical emergencies, and forced to come into work despite hurricanes and blizzards. At least one studio has even been forced to illegally operate without a doctor present, just for the slightest chance at a little more production. This company has very little regard for both patients and employees, and this has resulted in broken trust and an extremely high turnover rate.

      avatar
      Tend Response
      3y
      Thank you for taking the time to share your experience. Feedback from our current and former team members is extremely important to us and essential to helping us continue to improve the employee experience. We are sorry to learn that this was your experience. We strive to deliver on our promise to create an environment that both our patients and our teams enjoy. We are sorry to have let you down. Our dentists and hygienists are given the autonomy to provide the best possible care to their patients and are supported by a group of operational and clinical leaders that prioritize patient outcomes over quotas. We are an early stage company continuously learning and improving. Our most successful team members are nimble, flexible and driven to create experiences members look forward to. We reject the claim that any team was forced to practice illegally or come to work in conditions that were unsafe or hazardous. We would be grateful for the opportunity to speak with you about your experience to address these concerns. Please reach out to people@hellotend.com to continue the conversation.
      Viewing 145 - 147 of 204 Reviews
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      ReviewsTend reviews

      Glassdoor has 219 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.