Tend reviews

-they keep changing their policies and their employee handbook which is frustrating. -for assistant you have to accrue your pto and sick time which sometimes is hard if at the night shift you don’t have patient at the end of the day or if you live early one day or if you get sick one day. -they take out 30 minutes break of your time card even if you took a 10 minute break - they don’t want you to get any overtime but they let people they like to have everything they want (overtime, a week off, their own schedule) - in our office we have favoritism by our manager which is not fair at all - they never appreciate your hard work not verbally and not in any other way - no holiday bonus and no holiday party - for dental assistant week they gave everyone a mug which they took from us at the end of that day!! - they give some of the assistants more responsibility but they never get paid more - hard to get a raise if at all possible - worst schedule times, you have to work every other weekend which is 7.30-5 when usually dental offices only work 4-5 hours on the weekend. For the rest of the week you are either working 6.30-3 or 12-8.30 which sometimes you have to close and open the next day - the management has no related education ( high school diploma) and no experience in a dental office or managing 15+ staff members - our manager is mostly rude when you talk to them and they are often overwhelmed -dental assistant wise we were always understaffed and we had to overwork since we don’t have enough people - the worst part is there is no one in the management who would listen to you or you can trust which is the worst part -No diversity In the upper management ( just one person)

Employee morale...its poor. There has always been this idea that tend provides more for their employees than the typical dental practice and I have yet to see this. The only people who receive bonuses are dentists and studio managers so if you're a hard working hygienist or assistant who plans to join tend ( OR one of the very few good ones still employed at tend) then don't expect anything additional for busting your bum. Announcing at morning huddles that you wont be receiving a merit raise if you received a market increase is not really the best way to increase employee morale. A raise for being an outstanding employee is a little different than a raise because of recent inflation. Policies and procedures....just extra paperwork: Instead of implementing new processes and procedures there should be a way to master the ones already put into place. Spend less time creating new STUFF and more time developing the very inexperienced set of teams you've hired. You cannot "do dental differently" if you aren't doing ANYTHING different. Where is the quality control? Where is the training, development AND FOLLOW UP? theres just a bunch of paperwork with how things should be done sitting around in a google drive and nobody to implement and follow up on it. Poor use of talented employees...grow from within: I mentioned one of the pros of working at tend is the talent but it is very poorly utilized. A change in leadership could be very beneficial in seeing that you're poorly utilizing some of the best talent in the industry. Some of the people in higher positions dont do a great job of putting their emotions to the side when working. the schedule: the schedule doesnt benefit anybody. provide outstanding service and it wont matter what the hours of operation are, the patients will come. but this wont be achieved until better recruiting and training and development are developed.