Tend reviews

3.5

66% would recommend to a friend

(215 total reviews)
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Brian Bouma

67% approve of CEO

60% positive business outlook

Tend has an employee rating of 3.5 out of 5 stars, based on 215 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tend employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

215 reviews
3.0
May 19, 2022

Was a great start up, starting to go downhill now

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fun work environment, great office space, learned a lot about dental

Cons

PTO and sick policy is strict, takes months to accrue any time off, when sick time is used you get in trouble, management does not listen/care about your frustration, have to pick up others work because of short staff, communication between departments is awful, been with Tend for over 2 years and have gotten no bonus or raise

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Tend Response
4y
Thank you for taking the time to share about your experience. We appreciate your feedback and are pleased to hear that you enjoy the work environment and office space at your location. We are also happy to know that you have been part of the team since our early days and value your dedication to the organization. We understand how important it is to listen and make changes based on employee feedback and take your comments and concerns seriously. Tend provides paid time off as a benefit to help you take time to refresh, rejuvenate, and spend time with friends and family. We did release a new paid time off policy for 2022 that divides PTO into two categories: vacation and sick time both accrued based on role and time with the Company. We will continue to work with each individual to ensure you feel supported and PTO is applied properly. We appreciate each of our studio teams and are constantly seeking ways to recognize the great work that you are doing. We so regret coming up short in this instance and are committed to continuing to look for ways to show how much you are appreciated, and deliver on our promise of bettering the dental experience for both our patients and our team members. We understand how frustrating breakdowns in communication across teams can be. This is an area we are always working to improve and will continue to iterate on as the company expands our footprint throughout the country. If you’re interested in continuing the dialogue, please reach out to us directly at at people@hellotend.com, or via AllVoices, our anonymous internal hotline. Thanks again for sharing your experience.
1.0
Apr 14, 2022
Recommend
CEO approval
Business Outlook

Pros

I don’t have any pros unfortunately.

Cons

Management only focuses uplifting the operations team and benefiting the higher ups. When they hire you they will make it sound like an amazing opportunity but in reality they just want to overwork you for the bare minimum. It also doesn’t matter how long you’ve worked for the company, new employees come in getting higher salaries and the HR team black ball you with raises or any incentives. The only thing diverse about this company is the dental assistants and hygienists which are at the bottom of the priority list. Everyone else is white and as you can imagine they only look out for each other. They also hire people with no experience in dentistry, don’t give proper training, and then fire them if they don’t deliver. I personally watched the company go from a caring environment to a money hungry machine. You’re expected to do new tasks daily to increase revenue with no benefit or increase in raise. Some of the dentists are the nastiest I have ever worked with as well some members of the operations team. They try to act like parents and scold you instead of giving constructive criticism so you can grow in the company. This place left a bad taste in my mouth and the turn over rate shows I’m not the only one. I also feel that their dental practices aren’t efficient. I’ve witnessed patients getting cut in their mouths, patients swallowing whole teeth, doctors misdiagnosing patients in order to exhaust their insurance. If you’re looking for a great, honest, place to work where you can learn and grow, don’t go here, trust me. Current employees still complain to this day.

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Tend Response
4y
Thank you for candidly sharing your feedback, as we value employee opinions and take these comments very seriously. We are sorry to hear that your experience was not a positive one, and welcome feedback to help us make Tend a great place to work. This post alleges serious issues that we have no knowledge of, including the specific comments about clinical care and harassment. Our team is committed to providing the highest quality of care to our members by recruiting, hiring and developing outstanding clinical teams. We are proud of our diversity, our strong community and culture, and the great care our teams provide. We have a zero tolerance for workplace harassment of any kind, and would welcome the opportunity to speak with you about your experience to address your concerns. Please reach out to people@hellotend.com to continue the conversation.
5.0
Apr 13, 2022

My experience

Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly and I had the best experience as a patient

Cons

The information between studios can be confusing when you’re brand new

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Tend Response
4y
Thank you for sharing your employee experience! We are so glad to hear that you enjoy the friendly team dynamic at your studio. Thank you for letting us know about the potential for confusion between studios as a new employee. We appreciate this feedback and would love to learn more about your perspective in order to make improvements to our current employee onboarding process. Please reach out to us at people@hellotend.com to continue the conversation. Thank you!
Viewing 163 - 165 of 215 Reviews

Glassdoor has 232 Tend reviews submitted anonymously by Tend employees. Read employee reviews and ratings on Glassdoor to decide if Tend is right for you.