Where to begin?
- Most dentistry practices are 9-5 for a reason. Tend operates 7-7, which means that clinical staff calls out a LOT and then you're left either picking up the slack of extra patients as a clinical staff or youre the admin team struggling to account for less staff
- Onboarding is non existent. You get two days max of an orientation and then get thrown in. Turnover of front desk/admin staff is so high, there is a large change you'll get training from the other staff members and not a manager or assistant manager bc they're simply too overrun with tasks.
- The remote call center team known as "member services" is also highly untrained and underpaid so they are not at all equipped to be the front line of customer service, resulting in patients coming into their appts upset, misscheduled, misinformed, etc.
- finally, the company continues to open up new locations and hire international teams to complete call center functions, but refuses to give current employees doing two/three roles worth of tasks any real raise
- It is hard to find any in admin/front desk here who has been there more than a year
