Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,511 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 557 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 297 reviews)); "Great coworkers and a fast" ((in 286 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 266 reviews)); "Flexible schedule and always worked with school schedule or anything else I had going on." ((in 189 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 322 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 289 reviews)); "Racial insensitivity and obvious favoritism." ((in 112 reviews)); "No breaks to smoke or eat" ((in 47 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Jan 8, 2018

The Cheesecake Factory - Aventura

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

If you like stress this is the place to work.

Cons

You will work yourself to the bone, for almost no tips. The majority of the people that come in to this restaurant are tourists who do not know how to tip.

The Cheesecake Factory Response

8y

We're so sorry this was your experience working with us. Our restaurants are extremely busy, and many of our servers make a living off of serving with us. In addition to the volume, we offer monetary incentives for referring friends to come work with us as well. We hope you were able to find some joy in working with us and that you'll reconsider working with us again in the future. Best of luck to you!

2.0

Jan 6, 2018

You can't win 'em all

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are chains all over the country, so you have the flexibility to move anywhere and have a job. This company is also extremely busy, so it is more stable than many restaurant jobs.

Cons

The company does not care about its employees. You are just a number. They want you to do things a very specific way, and yet constantly sets you up for failure by not allowing you the supplies you need to perform well. Also, because the company's motto is the "upmost guest satisfaction," even though there are 200 things on the menu we are supposed to still allow the guest to create whatever meal they want. There are 200 things on the menu and the guest can't choose one? Then the kitchen gets mad at you for making their life complicated and yet you are just following the company motto. Ridiculous.

The Cheesecake Factory Response

8y

Thanks for the feedback. While we're happy you enjoy the flexibility and stability that we offer, we're really disheartened that you don't feel cared for as a member of our staff. The Cheesecake Factory started as a family business and is still run by the same founder to this day. One of his core values is treating our guests and our staff with respect and making sure that everyone has a great experience with us. The reason we allow guests to create their own dishes is because The Cheesecake Factory is supposed to be a place that everyone can enjoy. Our purpose is to create a wonderful guest experience for everyone, no matter what that entails. As for not having the right tools - that's definitely an issue. Are you familiar with cake talk? If not, log into the portal and use it. It's a forum where staff members can go and make suggestions to corporate. If you feel you don't have the tools necessary to do your job well, we need to hear about it and fix that immediately. We want you to feel set up for success so that our guests can get the experience they expect as well. I hope that your experience with us changes. If it doesn't, feel free to contact Staff Relations at corporate and discuss your concerns in greater detail.

2.0

Jan 5, 2018

Worked at Cheese for 9 years

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good for students as they do offer flexible scheduling Usually good tips The staff (NOT management) really make the job bareable, you become like family

Cons

The company and its standards is not anything close to what it used to be. Favoritism Frequent management changes Lack of support in upper management Long ticket times which effects the money you will make Does not adhere to their own standards Frequent sexual advancements from upper management Lack of mobility You are just another person on their employment roster of over 300+ employees, so you are easily replaceable and they frequently remind you of it

The Cheesecake Factory Response

8y

Thank you so much for leaving this review. While it was really difficult to read, it's important for us to hear these issues and take action accordingly. Our company has a ZERO TOLERANCE policy when it comes to sexual harassment. If this is something that occurred in your restaurant, we really would appreciate it if you called our Staff Relations department and discussed this in more detail. That's not the culture we've created, nor is it one we'll allow in ANY of our restaurants. You can reach us at 818-871-3000 and ask to be transferred to staff relations. I sincerely hope you'll reach out to us so we can investigate this matter further.

Viewing 313 - 315 of 6,361 Reviews

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