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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,361 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      2.0
      Jan 2, 2018

      You are worth more than this place.

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible scheduling Scheduling App Moderate sections Discounted meals

      Cons

      No auto-grat Inconsistent scheduling Inconsistent management (changing rules depending on manager) Favoritism Frequent sexual advancements from management to hourly employees

      avatar
      The Cheesecake Factory Response
      8y
      Thank you for taking the time to leave this review. We have a ZERO tolerance policy when it comes to sexual harassment. Our entire purpose is centered around guest satisfaction. How can we have happy guests if our staff members don't feel safe or respected coming to work? Please call our staff relations department when you can to discuss the details of this further. You can reach them at 818-871-3000. We need to investigate these allegations and take action if necessary.
      1.0
      Dec 29, 2017

      Server

      Food server
      Recommend
      CEO approval
      Business Outlook

      Pros

      The food is very tasty!

      Cons

      Management style - favoritism/unprofessional/bad sections to new employees Odd hours/low pay (dependent upon section) I could not stress enough how bad the management was at this location. Sections do not rotate/based on seniority I would leave with on average 30 dollars a night because I was continually placed in low volume section The tip out is 30% of pay!!! Absolutely crazy-tip our bartender/bus/food runners The sidework was UNBELIEVABLE-took over an hour to complete!! It was the worst job I’ve ever had in my life...but I’m happy I have quite a few horror/funny stories to tell about my experience there

      avatar
      The Cheesecake Factory Response
      8y
      Thank you for taking the time to write us this review! We're extremely disappointed to hear that your experience wasn't the best, and we work very hard to emphasize and strengthen positivity, support, and work to provide as many professional opportunities for our staff as possible. Although you're no longer a part of our family, please feel free to call staff relations at 818-871-3000 to express any more concerns/issues that you may have had working with us. Someone will be more than happy to help you out. Thank you!
      4.0
      Dec 8, 2017

      Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Culture and People. Fun environment and lots of food around the Corporate Support Center

      Cons

      Slow decision making by Management.

      Viewing 316 - 318 of 6,361 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,511 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.