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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      64% would recommend to a friend

      (6,364 total reviews)
      avatar

      David Overton

      74% approve of CEO

      60% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.6

      Career opportunities

      3.5

      Senior management

      3.5

      Compensation and benefits

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,364 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Apr 6, 2015

      Cheesecake loves their guests, not their employees.

      Server, busser
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the pros to working here are the 50% off on meals and 25% off meals on your days off. They also are pretty good about working around your schedule if you have school or other priorities. Finally, the ability to transfer to other Cheesecake restaurant is a nice perk and allows for mobility.

      Cons

      Cheesecake's motto is "Guest satisfaction is our highest priority". But I find that management forgets that happy employees make for happy customers. I often felt extremely unappreciated and found that when I would do management a favor, I would hardly get that favor returned. They never rewarded employees for hard work or for going outside of their job. This is a great company to work for, but don't expect to get any sort of recognition or signs of appreciation for your work. Management just wants to please corporate.

      2.0
      Apr 6, 2015

      No love for internals trying to move up!!!!

      Server/bartender
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits right away; teaches you to organize yourself really well; good systems; great earning potential

      Cons

      Upper management is too relaxed on store management; management does not lead by example or fight for employees that deserve more. (I.e. pay raises, promotions)

      4.0
      Apr 6, 2015

      Decent money, but get used to holidays and feeling like you don't matter at all.

      Bartender/server
      Recommend
      CEO approval
      Business Outlook

      Pros

      -decent money -opportunities to move up/ promotions -staff discount -free meals for double shifts -they attempt to train everyone well and give everyone appropriate knowledge to succeed -food is good, easy to sell -overall staff is welcoming and helpful -suggested gratuity is printed on the bottom of every check and credit card receipt -ability to get shifts covered/ flexible schedule (use of hotschedules) -at my location you can get your shifts covered instead of calling out by offering monetary insentives for others to pick up your shifts -aside from holidays, it is almost always quite busy especially compared to other restaurants -health benefits available: you have to pay for them and you are required to work a certain # of hours each week to keep them

      Cons

      -guests expect everything for free and many are rude and insulting to staff -there are no automatic gratuities any longer -plan on working every holiday for your entire employment w/ this company -vacation time accrues, but who cares because it is only minimum wage, which when taken is completely eaten by taxes. -1) competent kitchen, 2) competent food runners, 3) competent management, 4) busy enough to make money: pick two. -management is mostly extremely poor -knowledge expected by the company is honestly a quite ridiculous amount, even though the training is somewhat thorough, the extensive knowledge required, is for the large part, unattainable -veteran staff are overworked and relied upon with no gratitude shown -management plays favorites often: certain rules only apply to certain people, if you aren't liked you will be fired one way or another, and only certain staff's guest surveys are posted for everyone to read. -Sundays are required because all of the guests on Sundays are difficult to please and a large majority of them don't tip. -if you have a guest walk-out, you are blamed as inattentive server and forced to pay for their meal or be documented -high turn-around -high suggested tip out amounts -if you do not document your cash and credit tips (separately) and tip out amounts each night for your personal records, you are sometimes required to claim more than you make if you fall short of what you "should be making" according to your sales

      Viewing 5818 - 5820 of 6,364 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,514 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.