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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
1.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Some of my coworkers were the most care free, fun, helpful people. They made you excited to come to work.

Cons

I had been told the clientele had gone downhill. The most you can look forward to ever making is on New Years Eve, in which 400-600 (VERY RARE, ONE TIME OCCURRENCE I WAS TOLD) can happen. HA! No way! I'm sorry, making on average 100-200 dollars a night or more commonly on a double, being the most you make? NO ONE can live off that. I know tipping is not up to the company, but if the workers are being treated so poorly, do something. Just because a server has been there for however many years, does NOT give you the right to micro manage, or butt into a conversation or problem that does not concern you. (I had been dealing with hard financial problems, and this server had the audacity to step in my way and disrespect me horribly, telling me how to give out more money to my coworkers, (on the night I nearly did everything on my own, all while I was fighting from becoming homeless, which I in turn did.) You are NOT a manager. So dont act like you are. Managers need to discipline or call out workers who try to talk down to others or act like they have authority over them. Tipshare is RIDICULOUS! I at times would have to tip out a total of 40-60 dollars, making me walk with 30-50.... even on doubles because of how cheap, disrespectful and selfish this location has become! I'm sorry but if you are relying on tips, become a server. It is NOT our responsibility to make sure we give you a certain percentage a night, especially when at times we are the ones still bussing our tables (Happens so much) , run all our food (very rare) or waiting on drinks while you flirt or do whatever with guests (rare but does happen) To demand I give MORE of MY guests tipped money because you chose a less common tipped position, is NOT the servers responsibility. Instead the company should simply pay the buses and bartenders and food runners more. On the topic of sexual harassment. I got pretty much attacked in the store, and management, pretty much refused to take action. I then noticed how the attitude shifted against me, treating me terribly and docking my hours. (Honestly dont know why I didn't go to court at this time.) Then it happened AGAIN, this time by a MANAGER! At that point I was fed up. If I had complained again, how much worse would they have treated me? This place is a nightmare, and a disrespectful joke.

4.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

The training program this company uses ensures that employees are very well prepared when they begin to work on their own. This system does a good job setting people up for success.

Cons

Some managers are not consistent, which makes it difficult to complete certain tasks. When everyone is not held to the same accountability, the generally well oiled machine will face some challenges.

3.0
Jan 19, 2015
Recommend
CEO approval
Business Outlook

Pros

It is very organized, with great benefits.

Cons

Majority of clientele are uptight, & they expect a lot. Can be stressful during holidays.

Viewing 5899 - 5901 of 6,363 Reviews

Glassdoor has 6,513 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.