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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,363 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,363 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Nov 19, 2014

Overall Satisfied

Recommend
CEO approval
Business Outlook

Pros

Server skills will greatly improve. Not an easy place to work at. First few months will be challenge for those who haven't worked in a quick-paced and high volume restaurant with an enormous menu. Extremely flexible schedule (Valuable for a college student like myself). Easy to swap shifts, request days off and to pick up shifts(AM or PM). High sales and inflow of customers. Decent and consistent tips (Dependent on location). Co-Workers become like a second family. Great company spirit where teamwork is encouraged. Part-Time Benefits Eating all the mistake/dead food!!!

Cons

Mandatory white uniforms, which required washing after each shift. Management is somewhat stingy with replacing or providing new aprons.. Everyone is expected to receive "Take-one shifts" which are essentially break and runner shifts on a weekly basis. If you aren't on good terms with your server manager are a weaker server, expect several of these. Shifts can little long, with lengthy side work and checkout. Expect weekend doubles on a common basis. Management is constantly swapped out or replaced. Due to the enormous menu and the variety of ingredients used in each dish, guests will consistently modify and sub ingredients (Cheesecake is extremely lenient on this). This can cause a large amount run-errors(fault of server and food-runners) or confusion in the kitchen where the dish is improperly prepared. % tip out is a little high, which is only slightly counteracted by the high sales.

4.0
Nov 18, 2014

Nice place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

clean, friendly, nice, good, part time

Cons

hard, late, cheap, noisy, dark

4.0
Nov 16, 2014

Great experience!

Recommend
CEO approval
Business Outlook

Pros

High tickets=great tips. Great discount on food. Offers health benefits, which is very uncommon in this business. Food is amazing. You get proper training before being put on your own. I didn't have to join a gym running around the huge restaurant.

Cons

All white uniform lol. Huge menu. You will gain weight if you have a slice of cheesecake every single night.

Viewing 5932 - 5934 of 6,363 Reviews

Glassdoor has 6,513 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.