Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,512 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 310 reviews)); "Great coworkers and a fast" ((in 281 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 268 reviews)); "Flexible hours and scheduling." ((in 189 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 184 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 508 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 286 reviews)); "Racial insensitivity and obvious favoritism." ((in 110 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,362 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

2.0

Nov 23, 2014

Be Prepared for Corporate Control

Server/bartender

Recommend

CEO approval

Business Outlook

Pros

Your fellow grunt coworkers are possibly the best part of working for this company.

Cons

To achieve upper management you have to have a taste for kool-aid. And, prepare to spend years toiling in the most un-appreciated roles the company has to offer. The degree of corporate control is smothering and unless you like feeling like a easily replaceable cog in the works, do not work here. As a bartender I was expected to work an entire shift without a break. And when I brought this up to management, they asked if I would prefer to use 'breakers.' These are employees whose shift consists of spelling those employees who 'absolutely insist on taking their OSHA required breaks.' This includes sharing your night's tips. Basically, they threatened my days tips in exchange for taking state required breaks. Deliberate carefully before deciding to take a position with this company!

5.0

Nov 20, 2014

good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

salary, work-life balance, bonus, health insurance

Cons

long hours, holidays, late nights

3.0

Nov 19, 2014

Overall Satisfied

Server

Recommend

CEO approval

Business Outlook

Pros

Server skills will greatly improve. Not an easy place to work at. First few months will be challenge for those who haven't worked in a quick-paced and high volume restaurant with an enormous menu. Extremely flexible schedule (Valuable for a college student like myself). Easy to swap shifts, request days off and to pick up shifts(AM or PM). High sales and inflow of customers. Decent and consistent tips (Dependent on location). Co-Workers become like a second family. Great company spirit where teamwork is encouraged. Part-Time Benefits Eating all the mistake/dead food!!!

Cons

Mandatory white uniforms, which required washing after each shift. Management is somewhat stingy with replacing or providing new aprons.. Everyone is expected to receive "Take-one shifts" which are essentially break and runner shifts on a weekly basis. If you aren't on good terms with your server manager are a weaker server, expect several of these. Shifts can little long, with lengthy side work and checkout. Expect weekend doubles on a common basis. Management is constantly swapped out or replaced. Due to the enormous menu and the variety of ingredients used in each dish, guests will consistently modify and sub ingredients (Cheesecake is extremely lenient on this). This can cause a large amount run-errors(fault of server and food-runners) or confusion in the kitchen where the dish is improperly prepared. % tip out is a little high, which is only slightly counteracted by the high sales.

Viewing 5929 - 5931 of 6,362 Reviews

Jobs at The Cheesecake Factory