Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,512 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1565) , Server/Waiter (709) , Hostess (320) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"it can be good money if in a good section and not overstaffed and you get cash every shift" ((in 567 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 292 reviews)); "great food and coworkers and service and cheesecake" ((in 278 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 261 reviews)); "Flexible hours and scheduling." ((in 188 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 505 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 320 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 292 reviews)); "Racial insensitivity and obvious favoritism." ((in 107 reviews)); "No breaks to smoke or eat" ((in 49 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,362 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,362 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

5.0

Oct 16, 2014

Love working at The Cheesecake Factory

Senior restaurant manager

Recommend

CEO approval

Business Outlook

Pros

I have held many titles for the company. There is always room for growth and offers a challenging and rewarding atmosphere. Company culture is based on high service standards and maintaining a 'family' environment making the workplace fun and rewarding.

Cons

As with any company in the industry, it is difficult to budget as tips and wages vary throughout the year with the different 'seasons'.

4.0

Oct 15, 2014

Miss it Already, Miss it Always

Gm/assistant general manager

Recommend

CEO approval

Business Outlook

Pros

The Cultural and Systematic approach , along with the workplace relationships created make it an outstanding work experience. The amount of sales potential make it lucrative in any position. This is due to the amount of hard work that comes with employment at a world class restaurants. It's like a theme part (e.g. Magic Kingdom D.W.)The guest wait to eat just like they wait for space mountain. It were people plan to celebrate at or come everyday to eat. One has the opportunity to advance if you navigate correctly through a very an opportunity laden restaurant company. The ever changing , but foundationally the same formula makes it possible for any competent -hard working manager to advance. Showing up early, staying late , building relationships, and learning the vast amount of operational information makes opportunity at the leader in upscale casual dining. Every location is unique as far as the "characters" but the story is always extremely the same. Busy and ever evolving. The restaurant is a cutting end, world-class, advanced operational profit machine. Your co-workers become you best friends and the company creates magical experiences for the staff and the guest. It will be challenging and most likely the most complex, busiest restaurant your ever work at. It fun going to work if you like hospitality and sales volume.

Cons

Like any corporation who you know is often what moves you forward rather then what you actually do. Your direct supervisor is judge, jury, the major decision maker in your career progression. Often nepotism ,personal friendship advance people, rather than actual contribution. Mid- level management is potentially really leaned on to operate. You earn you money coming up. Accountability is inconsistent and many talented managers are not advanced in favor upper-management friendships. Each restaurant is like a 10-15 million dollar government. Truly ran like a Kingdom. Just hope you have a god royal family running the fraternity, sorority, even sometimes cult-like atmosphere.

4.0

Oct 14, 2014

Baisic Stuff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

good work environment and management

Cons

worked late sometimes until 1am

Viewing 5947 - 5949 of 6,362 Reviews

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