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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,361 total reviews)
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David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,361 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
3.0
Feb 17, 2013

Stressful Place

Recommend
CEO approval
Business Outlook

Pros

During Summer you get a lot of hours but it all depends how willing you are to work. You can get up to 12 hours a day but you cant complain if you can not get off a schedule like that. Usually if you start off that shift in the morning you will end up leaving at around 3 o'clock rush hour or til 5, if you come in around afternoon you get to leave around 7 or even up to midnight. if you come in at around 5 pm you get to leave around 1 am or even 3am all depending your job. During slow season you may be sent home after about 4 or 5 hours of work. There are some people who understand the stress and can cooperate by being a part of the solution, then there are those who become a part of the problem.

Cons

If you didn't get sent home early during the slow season you are being left alone to do the job of two people which can be stressful and happens quite often, so you are more or less lucky if you didn't get stuck by yourself. They start you off with a decent pay but you will rarely see any increase unless you can really impress somebody. During peak periods you will have managers who expect for you to go "above and beyond your work of line" but can also backfire if you fall behind on your main task and then you give everyone a reason to blame you. A lot of times the company would have new items on the menu and requires the company to order new ingredients everyday but if the item is not available, you cant sell the item and becomes an issue with everybody until it gets resolved which can last of up to an hour at times. A lot of the Expo are unreasonable at times and like to yell instead of being of some help.

4.0
Feb 16, 2013

Salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CCF waiters make above average in tips due to the high prices of the food and large sections.

Cons

The all-white uniforms are very tough to keep clean.

3.0
Feb 8, 2013

Overworked

Recommend
CEO approval
Business Outlook

Pros

They offer healthcare, and the people I worked with were (mostly) awesome. And, of course, food reviews where you try different foods are fun. Supposedly lots of opportunities to move up in the company.

Cons

My locations was VERY understaffed, so we were worked very hard at times with little sympathy for management. The tips are sometimes good, but you do get a lot of kids and others who will tip you crap. If you don't like a corporate environment, this isn't for you (lots of cutesy sayings, new menu rollout meeting, etc.)

Viewing 6169 - 6171 of 6,361 Reviews

Glassdoor has 6,510 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.