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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,357 total reviews)
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David Overton

72% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
2.0
Apr 28, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay is good compared to other restaurants in Waikiki.

Cons

The pay may be good buy the customers that come there treat you like crap and so does management. The Waikiki location is the top one in the company and only the managers reap the benefits of being on top in sales, everybody else never sees a dime of it, only a "thank you, now go back to your work." Servers and the rest of the non-management teams are more of slaves than anything else.

2.0
Feb 22, 2009
Recommend
CEO approval
Business Outlook

Pros

Money.....other than that there really isn't that much more of a reason to work here.

Cons

They treat you as if you're man turned machines. I can't tell you how many times I've worked from say 5 pm till 2 am only to have to turn around and come back the next morning at 10:45 am....oh, and if I call ahead of time and tell them that i'm in the parking lot at 10:45 am and apologize for not being in the store at that time, even though i'm litterally outside the door and walking in, they'll just give away your shift to someone who is waiting to take it....nice!

1.0
Jan 19, 2009
Recommend
CEO approval
Business Outlook

Pros

They are an industry leader and have revolutionized the casual upscale sector. The attention to detail operations-wise is truly phenomenal. The corporate facilities are beautiful and there are nice perks like fountain soda machines for the employees that make the building a nice place to work. They also provide a dining credit in the restaurants, which is a nice perk, and the health benefits are quite generous. Moreover, the company makes efforts to create a team atmosphere with planned activities such as company picnics, holiday parties, etc., that are rare nowdays and a nice touch. The overall atmosphere encourages one to exceed expectations, so largely, everyone you encounter is efficient and productive.

Cons

The efficiency and productivity comes at the price of zero work-life balance and absolutely no recognition of the needs of family and health. The company views corporate and a tool to run the restaurants, which is reasonable, but no corporate office is going to keep restaurant hours, and it is ridiculous and counter-productive to try. Those beautiful corporate offices also require a sacrifice of any individuality- no one is allowed to hang anything on the walls in any office (not even the senior executives.) All the doors to offices are glass so you truly never have privacy. The CEO walks the halls to ensure that no one has any unauthorized calendars, wall hangings, even a desk mat that does not match is forbidden. No drinks are allowed without a lid. No microwaves are allowed upstairs (where a majority of offices are) at any time. There is no cafeteria that provides food, but the rules for handling food you bring from home are strict so as to avoid any food smells the CEO may find unpleasant. Also, actually taking a lunch is frowned upon, most people eat at their desk while working. A lunch hour is considered frivolous.

Viewing 6349 - 6351 of 6,357 Reviews

Glassdoor has 6,506 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.