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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      64% would recommend to a friend

      (6,357 total reviews)
      avatar

      David Overton

      72% approve of CEO

      61% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Career opportunities

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Senior management

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Nov 21, 2008

      Long Hours & Not Enough Pay

      Sauce cook
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of room for growth, and the company is continuing to grow. Once you become a trainer you have the opportunity to do new restaurant openings. You get paid pretty well and it's an awesome experience. The food is very good.

      Cons

      Forget ever getting a weekend off again. Long Hours. The turnover rate is extremely high so you are constantly working with new people so it's hard for the team to form. There is usually a lot of inconsistencies between middle management. One manager may tell you one thing while another tells you something completely different. Pay should be better.

      3.0
      Jun 19, 2008

      Cheesecake Factory - great mission, vision and values with some work to do on executing them

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great brand recognition, great culture, large organization with systems and processes in place. They are an industry leader, tasty food, methodical about every step, standards and quality are unparalleled at their volume and numbers.

      Cons

      Impossible work-life balance, internal politics, growing pains, movement towards mre bureaucratic structure, vulnerable to economic factors, stress, high standards

      3.0
      Jun 12, 2008

      To respect the employees, and genuinely listen and want to help instead of treating them secondary.

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's corporate but not militant, still pretty relaxed atmosphere to work in.

      Cons

      CTS reports are taken into consideration 100%. So if a random person is a secret shopper, a person who can get a free meal through contacting the company through the internet, and they liked or disliked your service, they can and will be filed in your report. If you get 3 below 70% no matter the time span, then you are fired. If you're a good employee or not. Corporate gives no exceptions, and managers don't even check to see , they take the guests word for true no matter if they lied or not. The guests can say whatever they want and are always viewed as correct over the actual employee, the guests side will always be listened to, the employees won't- shouldn't it be the other way? A guest can leave, and often does, leave no tip, employees are not allowed to ask if there was a problem with the service, or they will be fired, and a manager will never stick up for the employee and ask if there was a problem to the guest. Basically the guest can always get their way, including getting their meal for free no matter what the complaint. The employee is secondary, but without the employee there would be no guests!

      Viewing 6355 - 6357 of 6,357 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,506 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.