Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,506 reviews left anonymously by employees. This rating has been stable over the past 12 months. 64% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has been stable over the past 12 months.

How satisfied are employees working at The Cheesecake Factory?

64% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Good money and very flexible" ((in 575 reviews)); "Pay was good They will make you work multiple stations at once It is always busy" ((in 306 reviews)); "great food and coworkers and service and cheesecake" ((in 295 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 261 reviews)); "benefits were good in terms of insurance and all of that" ((in 190 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 504 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 321 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 297 reviews)); "Racial insensitivity and obvious favoritism." ((in 112 reviews)); "No breaks to smoke or eat" ((in 52 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

64% would recommend to a friend

(6,357 total reviews)

David Overton

72% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.6

Career opportunities

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,357 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Jan 9, 2009

Good Money, Seniority Driven Restaurant.

Server

Recommend

CEO approval

Business Outlook

Pros

Cheesecake factory is always busy. It is not uncommon for thier to be a three hour wait on a weekend night. most servers get four table sections. the times are mostly good and it is easy to increase check averages through the sales of cheesecake and dessert. The managers mostly leave you alone and you are allowed to do your job. There is alot of support staff including bussers, food runners, host and bar tenders so the job is about as easy as it can be. They are very flexible with scheduling as you are able to get almost any day off and utilize hotschedules, an online scheduling product.

Cons

Management is always looking to find you doing something wrong. the management relies too heavily on mystery shoppers and surveys over their own management abilities. It can be hard to get enough shifts to pay your bills. The tip out is a little high at 4.1% of sales. Side work always takes for ever to get checked out and they tend to be too slow to cut the floor when it is not busy. The restaurant is very seniority driven. the best shifts and sections and given to the people who have been there the longest regardless of skill and there is a significant difference in the quality of sections.

1.0

Dec 26, 2008

Terrible place to work, great place to eat if you wish to financially support a terribly run and greedy corporation.

Server

Recommend

CEO approval

Business Outlook

Pros

You get to meet a lot of different kinds of people, and help people have an enjoyable experience. This applies to the clientele as well as the staff. Also the food there is really good.

Cons

The management is horribly inept and entirely profit driven, the staff is treated as expendable resources, and the hours are long and the work is hard. In addition, it is very hard to get enough hours for insurance, and if you do happen to be lucky enough to shark shifts for insurance, you can only sign up for 2 weeks out of the year. If you miss it, say because you're a few hours short, you have to wait til next year. Also there is little to no opportunity for advancement. Roughly 80% of the staff had college education of some sort, ranging from short certificates to masters degrees. It's a pity they don't reach into the staff of people to get some of the servers into higher management since the servers actually interact with the customer base.

2.0

Dec 14, 2008

The factory

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

opportunities for advancement are there if you voice your interest, if not then you will probably stay in the same position forever. Cheesecake pays hourly employees above restaurant industry average. They work well if your in school or need time off for medical or family reasons. Every shift worked one can recieve %50 off just about anything on the menu. cheesecake uses online scheduling which works very well when you want to pick up shifts for extra hours. They are often very busy which helps time move fast and making money alot easier. Each work group has alot of responsibility but never enough where an employee will feel overwhelmed.

Cons

When we were all first hired, managers were happy and excited. They often compimented you on a day work and how well you did. Giving lots of hours and long shifts. After a few months, things rapidly change and become complete opposite. managment plays favorites with certain employees, they do not believe in clock out times on schedules, they let you know when you can leave. Often managment says things but does not stick to them. managers are paid way too much! and often have extravagant outtings. Cheesecake prides themselves on promoting within, but employees soon find out that they often hire from the outside when it comes to servers,bartenders or bakery. There is no employee morale.

Viewing 6352 - 6354 of 6,357 Reviews

Jobs at The Cheesecake Factory