Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,507 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 316 reviews)); "Great coworkers and a fast" ((in 285 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 265 reviews)); "Flexible schedule and understanding with a child" ((in 181 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 175 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 327 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 300 reviews)); "too much favoritism" ((in 108 reviews)); "No breaks to smoke or eat" ((in 49 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,358 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Sep 5, 2018

Server

Recommend

CEO approval

Business Outlook

Pros

Working at the Cheesecake Factory in California was great. Family atmosphere, made very good money. If this rating was based on my former Cheesecake restaurant it would be 5 stars.

Cons

Working at the Cheesecake in Utah has been an awful experience. Management was the worst I have ever worked under. Kitchen was awful, nobody cared or took pride in their job. Food was gross, and took forever to come out. We were always out of several dishes. In Utah servers only make $2 an hour, so you literally are just working for tips, which were low. The stress, long hours and poor management were not worth it in the end for the amount of pay I was receiving. It's crazy how different the atmosphere here was compared to the other Cheesecake I worked for in California.

1.0

Aug 25, 2018

Bartender

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None at all. Be warned

Cons

Ample. Too micromanaged to enjoy working here

1.0

Jul 6, 2018

Server/ Shift leader

Server/shift leader

Recommend

CEO approval

Business Outlook

Pros

Fast money, PTO earning and sections are given based off performance. Worked at many restaurants, but none had sufficient training like they do. Also, every server has to food run at least once a week. Being a shift leader ( food runner) on Monday mornings and made over $150 for less than four hours. Earn your shift leader spot, no tip out and you are responsible for all the servers and food getting out in time and correct. Servers will tip you out generously if you are on top of their needs.

Cons

Excessive tip out, Poor management, Insufficient supplies to do job, Micromanagement by servers as well as managers, Long hours must work at least two 12 hour shifts on weekend because weekdays are so inconsistent. You will be criticized for making a mistake but good service and guest compliments, while important and critical to the restaurant, go unrecognized by management.

The Cheesecake Factory Response

7y

Thank you for taking the time to leave us this review. We appreciate your honesty in helping us to shape our organization in the best way possible- we work incredibly hard to maintain a positive and inclusive working environment for all of our staff members to benefit from. As an organization, we strive to provide opportunity for all of our staff members so that they can learn and grow personally and professionally with us. We train all of our managers to cater and be attentive to their staff and their needs to ensure a supportive work environment. To hear that you felt you were treated disrespectfully and undervalued goes against much of our values of what we stand for as an organization. Please give staff relations a call to further discuss these issues that you witnessed/experienced so that we can make necessary adjustments if needed. They can be reached at 818-871-3000, and someone will be more than happy to speak with you. We want all of our staff, current or former, to feel like they've made an impact while working with us to help them advance their careers. Although you no longer work with us, we hope that you found some joy in working with us and we wish you the best of luck!

Viewing 67 - 69 of 6,358 Reviews

Jobs at The Cheesecake Factory