Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,507 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 316 reviews)); "Great coworkers and a fast" ((in 285 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 265 reviews)); "Flexible schedule and understanding with a child" ((in 181 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 175 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 327 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 300 reviews)); "too much favoritism" ((in 108 reviews)); "No breaks to smoke or eat" ((in 49 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Jun 19, 2018

AVOID

Prep

Recommend

CEO approval

Business Outlook

Pros

Reduced meals and free drinks

Cons

Managers will try to slave you, and make you work as fast as possible. Even when the restaurant is busy, and you have to run stuff to the line cooks, they will still expect you to finish a prep list, and complain despite the fact that many things are made on the fly to sell during a busy day.

The Cheesecake Factory Response

8y

Thank you for taking the time to write us this review! We're disappointed to hear that you're experiencing these issues working with us- we strive to build a culture that is fun, inclusive, and supportive for our staff so that they can grow and learn as much as possible working with us. The managers work their best to provide plenty of opportunities to further our staffs' personal and professional skills, so it's incredibly upsetting to hear that your experience isn't the best that it could be working with us. If having a candid conversation with your manger isn't an option, then please feel free to call staff relations at 818-871-3000 to speak to someone about these issues or any other concerns that you have so that any necessary adjustments can be made. Thank you for all of your hard work and dedication- it truly is appreciated!

2.0

Apr 19, 2018

Not worth the headache

Cashier

Recommend

CEO approval

Business Outlook

Pros

Lots of benefits with other store discounts and employee outings

Cons

Irresponsible workers, bad service, poorly trained managers, no respect for how many hours you want work

The Cheesecake Factory Response

8y

Thanks for taking the time to leave us this review. We're disappointed to hear about your experience while working with us, especially the tough time you had getting the hours you wanted. We aim to be very flexible and extremely consistent with our staff member and their hours, and our managers also help in allowing the staff to get the most out of their schedule and experience working with us. If you would like to tell us more, feel free to contact staff relations at 818-871-3000. Thank you.

2.0

Apr 12, 2018

Server

Recommend

CEO approval

Business Outlook

Pros

Flexible Schedule- you can choose your availability. Great for college students Great training- this job prepared me for any other bartending/serving job in the area Room for growth- many servers can get promoted within the company and climb ranks

Cons

Horrible work atmosphere. Too much drama and conflict within the staff. The staff is very gossipy and management jump in and get involved in the gossip. It feels like high school and management rather than managing jump in on the drama and gossip. Too much favoritism! There’s a reason management should not be friends with staff, schedules are written to favor friends. Sections are unfairly given. If you are buddies with the managers you will get the best section and best schedule where you can make twice the money in half the amount of time. Always understaffed! I was constantly working doubles even when I requested not to. Often I worked 10-12 hour shifts. Kitchen was often backed up which affects service in the front of the house. When items are 86’d front of the house won’t get the message until the order is out through. When guests complain, management always takes the side of the guest and rarely give their employees the benefit of the double or care to even hear their side of the conflict making employees feel unsupported.

Viewing 70 - 72 of 6,358 Reviews

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