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The Cheesecake Factory

Engaged Employer

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)
avatar

David Overton

73% approve of CEO

61% positive business outlook

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews
5.0
Aug 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Always busy, flexible hours, health benefits, paid time off, opportunities for growth. Plus the food is great and of course, cheesecake.

Cons

As with all restaurants, things aren't always perfect. Sometimes we run out of products which affect the guest experiences, sometimes food takes longer than anticipated. The usual woes.

2.0
Jul 26, 2017

Ok company

Recommend
CEO approval
Business Outlook

Pros

Flexible Scheduling. Usually get the days off that is requested.

Cons

Managers are lazy and there is too much favoritism. Employee's especially servers are seen as easily replaceable. There is often tension between front of house and back of house.

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The Cheesecake Factory Response
8y
Thank you for the feedback. It's heartbreaking to hear that your experience with us has not been a positive one. We're glad that you are able to enjoy the flexibility we offer in scheduling. But it's disappointing to read that you don't feel we value our staff members. A positive and supportive work environment is one of the core priorities for each of our restaurants. We encourage an environment of open feedback, so if you don't feel comfortable talking to your manager about these issues, we certainly hope you'll utilize one of our other avenues: CakeTalk and staff relations are just a few. The Cheesecake Factory is all about the human experience. Whether you're a guest or a staff member, the priority for us is that you feel a little bit better walking out than you did coming in. Please help us address the issues you're facing so we can make this the work environment we want it to be. Thank you so much for your time!
1.0
Jul 5, 2017

Bakery

Recommend
CEO approval
Business Outlook

Pros

Discounted food, not much else.

Cons

Bad management, long hours, pay

Viewing 79 - 81 of 6,358 Reviews

Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.