Is The Cheesecake Factory a good company to work for?

The Cheesecake Factory has an overall rating of 3.7 out of 5, based on over 6,507 reviews left anonymously by employees. This rating has been stable over the past 12 months. 65% of employees would recommend working at The Cheesecake Factory to a friend and 61% have a positive outlook for the business. The best reviews about The Cheesecake Factory have been left by employees working as Assistant General Manager , General Manager and Front Desk Host .

Does The Cheesecake Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cheesecake Factory employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cheesecake Factory. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at The Cheesecake Factory?

65% of The Cheesecake Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cheesecake Factory 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at The Cheesecake Factory?

Server (1563) , Server/Waiter (710) , Hostess (319) , Line Cook (198) , Baker (165) , Host (144) , Cashier (117) , Bartender (97) , Busser/Runner (97) , Food Server (94) , Manager (94) , Dishwasher (84) , Busser (70) , Server/Bartender (69) , Server/Waitress (65)

What are the pros of working at The Cheesecake Factory according to real employee reviews?

"Pay was good They will make you work multiple stations at once It is always busy" ((in 316 reviews)); "Great coworkers and a fast" ((in 285 reviews)); "The people were great to work with and it’s a social environment that I enjoyed." ((in 265 reviews)); "Flexible schedule and understanding with a child" ((in 181 reviews)); "Benefits great company to work for they will take care of you lots of room to advance can move anywhere" ((in 175 reviews))

What are the cons of working at The Cheesecake Factory according to real employee reviews?

"Although the company produces high sales which equal money in your pockets because of poor management many simple things always go overlooked." ((in 507 reviews)); "Restaurant managers don't even have the authority to close their location in the event of severe weather it has to be run by higher" ((in 327 reviews)); "Long hours and some General Managers that do not respect your days off can make things difficult." ((in 300 reviews)); "too much favoritism" ((in 108 reviews)); "No breaks to smoke or eat" ((in 49 reviews))

What are the top reviewed The Cheesecake Factory locations?

Atlanta , Los Angeles , San Diego , Miami , Orlando , Las Vegas , Houston , Calabasas , San Jose , Boston , Chicago , San Francisco , Austin , Indianapolis , Pittsburgh , Brea , San Antonio , Jersey City , Jacksonville , Santa Monica , Seattle , Columbus , Fairfax , Irvine , Salt Lake City , Washington , Dallas , Honolulu , Huntington Beach , Novi

The Cheesecake Factory reviews

3.7

65% would recommend to a friend

(6,358 total reviews)

David Overton

73% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (6,358 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

6K reviews

1.0

Oct 30, 2017

Favoritism

Hostess

Recommend

CEO approval

Business Outlook

Pros

Coworkers are nice...hours were good, in the beginning at least. 25% off when you eat as a guest and 50% on the clock. Free soup and soft drinks.

Cons

Ugh. Where do I begin? Let me start off with this goes for the Valencia location, in California. I cannot stand this place with their favoritism. The only way to move up in this place is if you do doubles all the time and kiss up to them. I get harassed by my managers with weird comments. I don’t want to get hit on by my managers. I literally only get 10 hours a week when I was offered 24-30 hours a week. They are CONSTANTLY HIRING PEOPLE when there is NO need to hire anymore people. 20 hosts is a ridiculous amount already. Why are you hiring more? Moving up to a server as a host? Oh, you’re funny haha. This is a position that is at the bottom of the totem pole to the restaurant. Told my manager I needed more hours and he still only gives me 10. This place is driving me crazy.

4.0

Oct 25, 2017

Great place to start a career

Line cook

Recommend

CEO approval

Business Outlook

Pros

The Cheesecake Factory is a melting pot for some of the best managers and chefs in the country. The atmosphere is fun, extremely fast paced, and mature. The staff will help you move forward and will take time to help you develop personally or professionally. The staff are very forgiving of mistakes, which makes learning your job much easier. If you're afraid of being harassed for a mistake, it won't make you afraid of making the mistake, but of the person. For someone just starting out in the industry, it's well worth starting out here. With a 200+ item menu and standardized restaurant operation, it's probably one of the best places in the United States to begin working at right out of culinary school to get a good look at your textbooks at work. You will meet life-long mentors and make good friends. Just be sure to brush up on your spanish if you're on the coast.

Cons

It's sometimes difficult to hold a second job because of schedule requirements, requirements that nearly each other restaurant simultaneously requests. The Cheesecake Factory typically opens in areas that require a higher income to live within a reasonable range of work. This means that sometimes even staff without dependents can have a difficulty sustaining a necessary second job to maintain their residency. Excluding overnight jobs of course. For staff with dependents, a second job is an absolute necessity. As with any restaurant job, maintaining a family life will be difficult.

3.0

Oct 20, 2017

Very fast pace, you will almost always be doing something, whether it is in your job description or not.

Host/hostess

Recommend

CEO approval

Business Outlook

Pros

The people are nice there, the food is very good, you get to learn about the restaurant business the host staff really appreciated me. If you work hard you have a better chance of getting paid more

Cons

I did not think the management appreciated me until the weeks before I was leaving, I gave them 2 months notice and my manager seemed very annoyed with me. The servers would seem annoyed if I gave them a table that they did not want, except that was the only place I could take them.

The Cheesecake Factory Response

8y

Thanks for taking the time to leave your feedback! We're so glad you felt appreciated by your coworkers and that you enjoyed the food. We're sorry to hear that you didn't feel like your managers appreciated you. As you can imagine, our managers are under a ton of pressure with how busy our restaurants can be, but regardless, we always expect that appreciation and recognition are at the core of their interactions with staff members. We'll try and do a better job of making sure all of our managers understand that. Thanks for working with us, and we certainly hope you'd consider returning again in the future!

Viewing 76 - 78 of 6,358 Reviews

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