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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,358 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      3.0
      Jun 13, 2017

      not bad gotta be a good server thou

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great money for part-time work

      Cons

      kitchen management was always changing so therefor we served inconsistent food

      4.0
      Jun 8, 2017

      Hard work, good pay, hit or miss depending on Management

      Food server
      Recommend
      CEO approval
      Business Outlook

      Pros

      The money is great, as you'll get regulars who spend a lot of money because they consider the food better than your average casual restaurant, but you also get a ton of special occasion parties. If you live in a city with a lot of conventions, you'll make great money. My training has been a huge boost to my resume, as I am told at almost every service position I've applied for that Cheesecake Factory has one of the best training programs, and people who come from there are always a cut above. I started out with them, and it was hard without any experience at all, but once I learned how to be a good server with a place that big and with that kind of menu, I've been set ever since. They taught me a lot. I also loved how flexible the schedule was, compared to some jobs I've had. I miss all the cash flow!

      Cons

      It's all about management. Starting out, the managers were there for the staff. After a few years, positions rotated, people left, and new Managers came in who dealt with staff as though they were wayward children, and it was at that point that I left. I liked that CCF treated us like adults and gave us respect. A few bad managers changed the whole dynamic, and the restaurant went downhill from back to front. My $ started to suffer because the kitchen was so badly managed and the FOH management was operating via negative reinforcement (taking away the bread knife, over-stacking the food-running schedule and still forcing servers to run food every time we came back on the line, etc.). I was sad when I left, as I had to watch it go downhill right before my eyes. It's a great company, but that bottom-line mentality seems to be affecting their standards.

      2.0
      May 19, 2017

      They are terrible

      Baker
      Recommend
      CEO approval
      Business Outlook

      Pros

      A Free slice of cheesecake

      Cons

      Just about Everything else about the job

      Viewing 82 - 84 of 6,358 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.