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      The Cheesecake Factory

      Engaged Employer

      The Cheesecake Factory reviews

      3.7

      65% would recommend to a friend

      (6,358 total reviews)
      avatar

      David Overton

      73% approve of CEO

      61% positive business outlook

      Ratings by demographic groups

      The Cheesecake Factory has an employee rating of 3.7 out of 5 stars, based on 6,358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cheesecake Factory employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

      Reviews by job title

      6K reviews
      5.0
      Mar 1, 2016

      Great company to cross train.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      At an employees' perspective, the restaurants are large enough to keep you busy/working, but also to get coverage if you need the day off. If you desire it, you are able to cross train between the different functions. I stayed at my restaurant for almost 6 years in 4 different groups. It was the best work experience I've had. I still think about going back.

      Cons

      Downside is since it is so busy, they can over-staff and you can get cut from your shift early in once it slows down. When I was there, there weren't many benefits offered for part time people.

      3.0
      Feb 24, 2016

      Hostess

      Host/hostess
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast paced, fun atmosphere, great food, good discounts, there is always something to do, not a lot of down time, flexible schedule

      Cons

      Schedule changing weekly, never really know when you will be working so it's hard to make plans too far in the future, coworkers complain about everything

      4.0
      Feb 8, 2016

      Serving at the Cheesecake Factory

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros to working for CF is the scheduling- as a restaurant that is open for lunch and dinner, late night dining, seven days a week...the scheduling possibilities are endless. My management personally tried their hardest to accommodate everyone's preference on a schedule. They also use Hotschedules, an online and interactive scheduling module that allows you to view your schedule, request days off, and switch shifts with a coworker per management's approval. I also made great money working at CF. The high table turn time and moderately sized section helped this. CF does not take reservations, but sits guests on a first come first serve basis to make sure your section is never being wasted. The majority of CFs are located at a mall where the flow of drive-bys and walk-ins is ever constant. CF is very good about promoting internally as well. Although this is an opportunity not presented to myself in my time there, many servers/bakery workers have been promoted to management.

      Cons

      A very large restaurant comes with the cons of just that....large sections. Diverse clientele. Minimal attention from management as they are usually running around with more work than one can handle. You are also working with a very large staff that you must interact and learn how to work with a lot of coworkers. You are also working on other peoples time. When it is busy, shift change can take up to an hour and checking out can take up to an hour as you must wait on a shift lead to check out your side work. Holidays are pure madness, and CF is open 365 days a year. Good luck getting the holidays off! This is the service industry, so it should be expected.

      Viewing 103 - 105 of 6,358 Reviews
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      ReviewsThe Cheesecake Factory reviews

      Glassdoor has 6,507 The Cheesecake Factory reviews submitted anonymously by The Cheesecake Factory employees. Read employee reviews and ratings on Glassdoor to decide if The Cheesecake Factory is right for you.