Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      The Cigna Group

      Engaged Employer

      The Cigna Group reviews

      3.5

      64% would recommend to a friend

      (6,802 total reviews)
      avatar

      David Cordani

      66% approve of CEO

      54% positive business outlook

      Ratings by demographic groups

      The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,802 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      7K reviews
      1.0
      Jun 30, 2021

      Provider Relations Associate Analyst

      Provider relations representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good medical/dental/mental health benefits and 401k

      Cons

      Poorly managed. You work in a call center and your entire day is spent taking calls from mostly angry providers who yell and scream at you. To be quite honest the pros are nothing compared to the cons of this job. The PTO is awful they will lure you in by telling you you have "18 days of PTO" but it is nearly impossible to get approved. It is a very mentally taxing job for a full time job. Multiple people quit all the time and they never hired enough to keep up with the calls.

      1.0
      Jun 26, 2021

      Impossible to meet performance expectations

      Customer service advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping appreciative customers with lovely personalities and compelling stories. Hearing how relieved and happy they sounded when I could actually fix a problem or get a claim paid for them.

      Cons

      Every single phone call is recorded and they have a dedicated team that listens to all phone calls and then provides very negative feedback and scoring on your performance. The standards they set for low call times and short wait times for the customers are impossible to meet. They also make insanely unrealistic rules about not being allowed to even discuss other parties' involvement or level of fault in mistakes that are made with customer claims. They set you up for failure. It's no wonder their turnover is through the roof. Just say no!

      4.0
      Jun 25, 2021

      Utilization Review ICCR

      Utilization review rn iccr appeals team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, from home nursing good IT dept Good retirement and 401 k match

      Cons

      Unreal expectations for production/salary. Training is not focused on correct material. Expensive insurance that leaves a lot of out of pocket pay. Sad for insurance company.

      Viewing 406 - 408 of 6,802 Reviews
      Related searches: The Cigna Group jobs | The Cigna Group salaries | The Cigna Group benefits | The Cigna Group interviews | The Cigna Group conversations
      ReviewsThe Cigna Group reviews

      Glassdoor has 7,537 The Cigna Group reviews submitted anonymously by The Cigna Group employees. Read employee reviews and ratings on Glassdoor to decide if The Cigna Group is right for you.