The Revenue Optimization Companies (T-ROC) reviews about "manager"

The training is sub-par. Benefits are horrible. Schedule is unrealistic and work/life balance is lacking. The employee who trained my group had only been there three weeks and training was only 2 days (Day One was just generic PowerPoint slides in a Wal-Mart breakroom where you couldn't even focus because everyone was having lunch and watching General Hospital. Day two was with the so called "Trainer" that was talking more about her life/goofing off to Wal-Mart employees then actually training on the programs, apps and daily process of doing the job well and don't even get me started about the work chat app the manager uses to berate you if you don't push sales hard enough) Oh and talks down to his employees who aren't making sales yet sucks up to the ones making sales for his commission only salary.

Worked 1 month, off another, worked another month and haven't heard anything for more than 2 months. I put in admin time and mentioned it on there Workchat, (mistake) and now I can't get into my natural insight account. I should never have said anything because someone asked their manager about it and now I got screwed over. Should have kept it a secret. But management has said nothing to me directly. The job is a joke.

Where to start, 1. Management is under skilled and abusive 2. Hostile Work Environment cause by under skilled managers market managers to directors 3. Pay is sub standard you make less than a Walmart Associates 4. Commission is sub par at best 5. Upper management encourages the abuse 6. Work chat is nothing more than a beat down session not only from your manager but other managers as well even had a director joined in 7. Managers encourage you to mistreat prepaid customers and call them "a waste of time." 8. Management publicly degrades you. 9. Management verbally abuses.

Walmart employees aren't very friendly toward you. You can't do your job without them. Every other day there's a group meeting about new rules, quotas. There is 0 job security for sure. The system crashes and causes customers to be denied so your quotas are negatively impacted. I Sucks having your phone dinging all throughout the day from when you wake up til you get home from a group chat with your manager and all co-workers. Overall they took a good job and complicated it. If you don't make any sales you have to send an email to management each and every day.

Communication is terrible between worker and manager

Added stress from mangers messaging all hours of the night

Poor management, commission not always paid out like some were told.

Could be paid more on accessory sales. Only major complaint is about WARP Support. Easily the worst carrier support I’ve ever dealt with. Can’t get anyone who speaks fluently or will listen to what you have to say. They kill a lot of deals wasting sales reps and customers time by prolonging the process on the phone. Be quicker and more fluent speaking.

Everything else. Sam's club managers dont want you there troc will loos the contract bc everything they want to "be sucessful" are the things Sam's club will NOT budge on