The Revenue Optimization Companies (T-ROC) reviews about "manager"

Terrible senior management (some), Majority doesn't live by core values, no work-life balance, the management gives tons of empty compliments before speaking to you like a dog. Even if you are successful it's followed by do more/not good enough/ or give me more/why didn't you do more. Recruiting only fills spaces with warm bodies not with qualified individuals. There are many individuals who would be more suited for upper management but were offered base positions because recruiters only wanted to fill their quota. Organizational structure is a joke, field employees have a better pulse on how to do things than management but it takes forever for them to enact change. No communications between field partners and field management. Field partners are often ignorant of changes within their own organization and give constant pushback when field management tries to implement policies and procedures their organization agreed to or mandated. The training program is terrible, it does not give associates the tools they need when getting into the field.

There is always pressure to sell, that pressure can be intense. Managers are always on us to perform

No consideration, total disregard for any and all actual situations, they want you to blend in with Wal-Mart, Poor management, scheduling is a nightmare Let me explain the contract between Wal-Mart and the carriers. Wal-Mart buys a bunch of stock from the carriers it has a contract with to be in their store. The only way Wal-Mart makes any REAL money is if they actually activate the postpaid phones on installment plans instead of selling them outright. Now, if Wal-Mart does sale the postpaid phones outright, the company will only get their money back on those phones and nothing else. If Wal-Mart does sale the phones properly; not only do they get their money back on said phones, but they also receive an extra amount for putting those devices on installment plans. Oh one more thing here: At&t did pull out of this location a few years back because of they way Wal-Mart had been selling the phones and they came back a couple years later. Wal-Mart does not know what they're doing with these carriers and therefore a third party company was brought in. Just a few pointers: 1. You do have a set schedule until the holidays 2. Open availability means the heck with any and all holiday plans you may have because sales! 3. If you try to protest or come to them about the holiday schedule causing you grief, their solution is: don't follow the holiday schedule and be fired or for special accommodation, we can move you down to part time. 4. Expect to have multiple managers as they change quite frequently. Oh also expect to have you district be shifted around in various ways. They do this when the company isn't making enough money. They're dead last out of the 3 companies that Wal-Mart has been testing for a reason. I wouldn't expect the new hire ups to work with you at all. Some feel it's easier to try and "make the problem go away just to make the Wal-Mart managers feel like they won the argument." Ya know, "take the easy way out" though that may not be the best thing. If they come to you saying that Wal-Mart wants you removed, forget getting any type of comprehensive answer or clear answer for them. They care more about their low quality rep than you. 5. Any and all concerns you may have about your location will be considered having a bad attitude. I think Home office not restocking your location before Black Friday is a pretty big concern on top of customer flow dropping down to a literal trickle. 6. The company will have you do various things to try and get customers- all the way from tracking emails to doing PAs. None of these things work and they are constantly changing due to them not actually bringing in customers. Let's all holler to the empty aisles about the phones we don't have in stock nor will ever get again. 7. You don't get to make any money unless you hit 10 phones as the minimum requirement. They also can't make up their minds as to what accessories you get paid for. Those will disappear too. All in all, this is not an organized company at all nor does it have a clear direction as to what it wants to be. Any and all possible issues are passed to the hire ups without your knowledge and by second-hand information. The Wal-Mart managers will not properly address the issues because you're not Wal-Mart associates. When and if they do, they'll more than likely not have a clue what they're actually complaining about nor have a firm grasp as to what TROC is there to actually do. I don't know how many Wal-Mart associates I had come up to me thinking I worked there or asked what exactly I did. Customers are also clueless even with a TROC uniform shirt. If you come in, do not stay long. If you see red flags-get out before you get burned!

Lack of leadership, lack of direction (didn't want to make changes to make things better) arrogant upper management, no respect for the caliber of employee that the entry-level jobs bring in no work-life balance you are always on the clock time off sucks. you will not have a direct leader when you start they will refer you to another market manager. If you are applying for any position in the Rocky Mountian region especially North Carolina I would withdraw your application, HR also doesn't do their jobs and evaluate from both sides they just follow the upper leadership like puppets.

Job duties change at a moments notice. Market managers seem more eager to find ways to implement disciplinary action rather than help you do better with your job

TROC is a third party company that works within walmart to sell wireless phones. While working there, I was possibly exposed to COVID by a walmart staff member and was sent home for the day, but I ultimately tested negative for it. My primary care doctor cleared me to go back to work after the negative test and gave me all the paperwork to show this, but I was told by TROC management that I still needed to quarantine for two weeks, WHICH I WOULD NOT BE PAID FOR. As I sobbed on the phone after hearing this, I was shown no compassion whatsoever. I was eventually told by TROC management that I would’ve been able to receive COVID sick pay if a walmart manager, not a TROC one, would’ve sent me home. I was obviously not told this initially before my TROC manager sent me home so I was cheated out of my entire paycheck. TROC has no care in the world for their employees, even during a pandemic.

I’ve yet to encounter any cons.