This company does not care about its employees or the customers whom they are trying to sell these contracts/postpaid phones to inside of Wal-Mart. All they care about is filling their pockets and don't care what unethical practices they have to do in order to get their money. They have you lie to customers instead telling them straight up about how much the phone and plan are. They set up quotas so high that are impossible to obtain each month. They will threatened to fire you if you can't get phones in a store where the socioeconomic status of the customers is low in which they can't afford to get a phone bill that is 75 to 100 dollars plus the cost of the phone but can get a cheap 30 to 50 prepaid phone along with a 35 dollar phone plan that keep them in communication with their love ones.
Upper management will not listen to you when you tell them this and the other challenges you face being in a store/ town with a poverty level and will belittle you and act like you are not doing your job. When you certainly do PA's telling them about the deals, try to talk to people to try and get them to get a postpaid phone. Last month, we literally had a tornado that ripped through the town which slowed down sales a lot and upper management acted like they didn't want to hear that. Every adversity you face in your store (from scheduling, not having the specific phones a customer wanted, to the store being slow) they will gaslight you, have an explanation for everything and act like you just have to try harder.
I have been with the company for a year and eight months and the turnover rate is massive. I am literally the last person in my training class that had about 20 of us in it around 2021. People don't stay no longer than about 2-3 months because the company uses them up to get what they want and then they get fed up with it. Me and my coworker were the only two ones on our current team; they had been there for over a year. They will fire you if you are not selling postpaid phones everyday but are in the store selling prepaid and accessories but they will not fire you if you were accused of stealing or stealing time. They just send you to another store like it’s nothing.
They are very unprofessional on how they handle business and rather fire you on the phone instead of in person. They are not transparent at all because they don't communicate with you unless they are changing their phone goals for the umpteenth time and telling you they need to sell this many phones in a month. They have done everything from cutting my hours to constantly threatening to fire me since August if I can't sell what they want me to sell. There is no job security because of the constant threats and the constant changes of the phone quotas that you have to sell these many phones every month to try and keep it. It takes a toll on your mental, emotional and physical health when they want you to chase down people in Wal-Mart who are buying groceries and want to be left alone to shop into getting a high price phone. Especially if a person's credit is not good or they just want a prepaid to be on their merry little way. Not understanding that if a person wants a contract phone they will come to you and get one. Also they change the schedule so much that having a life outside of the workplace is impossible.
They also don’t understand that after a certain time (example 6pm to 9pm) that sales do slow down so it’s pointless to have us in the store around that time when statistics have shown over and over again that sales do drop after that certain period of time. That it’s harder to get a phone at 7 to 9pm because the store has slowed down a lot. Especially being in a town where a lot older people live and feel like they have to be home before dark. They don’t understand they would honestly increase their sales if they had earlier time periods for us to be in the store and us to be out of the store by 7pm.
So don't work here if you care and want to help customers find a phone and accessories that fit their needs. All this company cares about is the dollar. Like who would do a contest starting in November ( peak of the Holiday Season) to January to see who can sell the most postpaid in order to get on a cruise instead of getting everyone Christmas bonuses and a raise? That should tell you enough about the company to make you stay the hell away from it.
