Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 87 reviews)); "and a Great culture" ((in 80 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 34 reviews)); "Great company culture and people" ((in 18 reviews)); "class service is because "happy workplace = happy employees", which in turn drives productivity." ((in 16 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "Poor management." ((in 22 reviews)); "workers, schedules available, cliques, favoritism" ((in 14 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

2.0

Aug 17, 2022

Was an amazing company, now it's going downhill

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Medical benefits are amazing, extremely subsidized Some great people you will make lifelong friends with

Cons

The CEO lies about providing a raise to the entire company, instead, he gaslit us into why he won't "lecture us on the logistics". While he, Stacey Wagner, Ginny McCormick, etc, are making MORE than enough money to live while the lowest paid CLT member is struggling to even pay their rent. The only pro is the subsidized healthcare, but don't let that be an anchor to keep you here when the company is not providing anything else. No one cares about free food/payday shopping sprees of items that were literally sent to the company by brands, for free. Unfortunately, things have gone down hill since Tony left the company & even more so after he passed. Scott Schaefer is putting Zappos in the toilet when it comes to culture & employee happiness. Zappos is not what it used to be & it will never be the same company that made headlines for their customer service.

3.0

Aug 14, 2018

Nepotism Runs Rampant

Customer loyalty team member

Recommend

CEO approval

Business Outlook

Pros

Cool parties, Free drink machines, no uniform policy!

Cons

The whole employee happiness thing is just for publicity. Zappos doesn't truly care about its employees. 5 people reported a lead link to HR yet the HR team said they could not substantiate the claims, even though evidence was provided. HR protects their friends and does not take the proper steps to investigate serious matters. I was forced to seek employment elsewhere because I felt I was in a hostile work environment.

3.0

May 23, 2018

Used to be a great company, now incredibly mismanaged.

Customer loyalty team member

Recommend

CEO approval

Business Outlook

Pros

The benefits are fantastic, some of the best health insurance I'v ever had and the on-campus amenities are pretty nice. Many of the people who work there are very cool and can become friends outside of work too.

Cons

The company tried to be "self-managed" but somehow the end result is still being tightly managed while being told that you are not. While feedback used to be personalized and about the "story behind the numbers", now you're just a number on a spreadsheet. They spend a lot of time telling you that you can progress to any department that you want, but unless you're out drinking with the right people multiple times a week, that isn't true. The culture is based almost entirely around drinking, and while they offer alternatives, you'll be left behind if you don't drink. Overall, not at all the company that it was a few years ago.

Viewing 34 - 36 of 679 Reviews

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Jobs at The Zappos Family

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships