Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 87 reviews)); "and a Great culture" ((in 80 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 34 reviews)); "Great company culture and people" ((in 18 reviews)); "class service is because "happy workplace = happy employees", which in turn drives productivity." ((in 16 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"pay is low for amount of energy employees are asked to put into their work" ((in 23 reviews)); "Poor leadership" ((in 22 reviews)); "Poor management." ((in 22 reviews)); "workers, schedules available, cliques, favoritism" ((in 14 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

1.0

Apr 19, 2016

Thank you for letting me go.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits were the reason I never just quit.

Cons

Everything. Jim Jones has nothing on Tony.

3.0

Oct 3, 2015

Looks way better from the outside.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Working with some passionate and fun people, easy to make friends- friendships, happy hrs. are still encouraged, fun perks and events on a regular basis, easy-going (aka NO) dress code, free snacks & drinks.

Cons

Zappos has great intentions but led quite poorly. First off, the brand identity and vision has been so muddled by all the media attention given to the whole Holocracy restructuring and severance offers where nearly 15% of the headquarters left. Morale has been pretty low ever since the "offer" came out and it seems like they are just trying to distract current employees with random events and perks that don't make up for the fact that the recent company hierarchy/structure, or lack thereof, only seems to promote favoritism and unhealthy competitive drives. It all feels like a big popularity contest at times instead of a professional work setting with any real promise of career advancement that translates in the "real" corporate world.

2.0

Aug 14, 2014

Fun while it lasted, but just not the same company.

Live chat

Recommend

CEO approval

Business Outlook

Pros

Benefits are good, the company tried to be different at first, but Amazon and holocracy have left things in disarray.

Cons

Holocracy is a complete joke. Do not believe the propaganda and publicity behind it. It may make the headlines, but employees and team leads absolutely hate it and complain on the daily.

Viewing 37 - 39 of 679 Reviews

Top companies for "Compensation and Benefits" near you

lululemon

4.0★Compensation & Benefits

adidas

3.8★Compensation & Benefits

J. Crew

3.4★Compensation & Benefits

Levi Strauss

3.7★Compensation & Benefits

Jobs at The Zappos Family

Merchandise Planner, Zappos

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Coordinator, Brand Partnerships

Marketing Manager, Brand Partnerships