Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 84 reviews)); "and a Great culture" ((in 81 reviews)); "We also got free food on the Call Center floor (and even alcohol once!)." ((in 37 reviews)); "Great company culture and people" ((in 18 reviews)); "Work environment is great." ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor management." ((in 24 reviews)); "Poor leadership" ((in 23 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 14 reviews)); "Constant layoffs and horrible" ((in 13 reviews)); "workers, schedules available, cliques, favoritism" ((in 12 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

4.0

Dec 18, 2014

Fun place but extremely stressful

Clt

Recommend

CEO approval

Business Outlook

Pros

Fun environment most of the time free food and a wonderful campus . It's a badge of honor to work here in Vegas

Cons

Some of the employees seem kind of fake and rude, I feel as if I'm in high school sometimes with the cliques.

2.0

Oct 23, 2014

Core values, culture and politics

Information security analyst

Recommend

CEO approval

Business Outlook

Pros

Team building, opportunity to meet people I'm other departments. Random events and celebrities show up. All hands meetings after parties. No dress code. Smart, technical people.

Cons

The nonsense 30 day new hire training is too long. High stress and after going through it still at risk of immediately getting let go. Certain leadership has the ability to get rid of personnel because of personal reasons or grudges and not based on performance. It may seem like an innovative and creative company but departments refuse to change their procedures and way of doing things. Try not getting of people who have managements ear as they will use it against you.

1.0

Jan 26, 2014

Delivering happiness, not to employees.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None unless you thing working in a sweat shop is good

Cons

If you don't know what your doing go work for Zappos. They have so many employees that have no idea how to do their job. It amazing that they can turn a profit. Upper management doesn't communicate to the employees. Zappos uses their culture as an excuse to hire or fire for not being a culture fit. Working there is like walking on egg shells, always thinking if you say and do something will it be viewed as anti-culture and will you be fired for that. If anything I'd say it's more like a cult than a family.

Viewing 58 - 60 of 679 Reviews

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Jobs at The Zappos Family

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Buyer II, Zappos Merchandising

Data Scientist III, Customer Strategy

Marketing Manager, Brand Partnerships