Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.7 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 23% of employees would recommend working at The Zappos Family to a friend and 6% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at The Zappos Family?

23% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.1 out of 5 for work life balance, 2.6 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"and a Great culture" ((in 84 reviews)); "the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 80 reviews)); "Free food and events." ((in 38 reviews)); "Great company culture and people" ((in 17 reviews)); "class service is because "happy workplace = happy employees", which in turn drives productivity." ((in 16 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor management." ((in 25 reviews)); "Poor leadership" ((in 22 reviews)); "Favoritism runs rampant in this company and it's hard to "fly under the radar" sometimes." ((in 15 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews)); "constant layoffs" ((in 11 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

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The Zappos Family

The Zappos Family reviews

2.7

23% would recommend to a friend

(679 total reviews)

Scott Schaefer

25% approve of CEO

6% positive business outlook

Ratings by category

3.1

Work/Life balance

2.9

Diversity & inclusion

2.8

Compensation and benefits

2.6

Culture & values

2.0

Career opportunities

1.8

Senior management

The Zappos Family has an employee rating of 2.7 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 24% below average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

679 reviews

1.0

Mar 15, 2013

One of the Worst Jobs I've Ever Had

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free food If you like to drink booze (not the Virgin kind) during working hours this is definitely the place for you! If you can act like an idiot on the phone for 8 hours a day, again, this is the place for you!

Cons

Horrible management that encourages you to quit and take the money if "they" feel you don't fit their culture. Everyone is constantly watching every move you make, all calls are being criticized, monitored and recorded. They put you through hell to get this low paying job and then come to find out there is more and more hurdles then you can even imagine just to keep your job-would have never, and I mean never had accepted the position if I was aware of this.

1.0

Mar 9, 2013

Horrible cult to work for

Picker/packer

Recommend

CEO approval

Business Outlook

Pros

Free lunch, if you can choke it down, the food is pretty bad. Cheap vending, used to be free but now it's a quarter. Basketball court, free gym.

Cons

Used to be great before Amazon took over, now employees are leaving left and right because they have to pay for the health insurance that used to be free, which isn't so bad I guess, but Amazon is making employees pay back the money they made after the acquisition from raises they got from Zappos, which is crap. Also the place is extremely clickey and it's impossible to move up on merit, only if you kiss the right butts can you go anywhere. What used to be a fun job just turned into something that was too focused on quotas.

2.0

Feb 22, 2013

Overall Good Experience, But The Culture is a Front

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

usually good environment, fun people, enjoyable atmosphere, fun work

Cons

they use the culture as a weapon against you when it comes time to make decisions about raises/promotions

Viewing 628 - 630 of 679 Reviews

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Jobs at The Zappos Family

Data Scientist III, Customer Strategy

Merchandise Planner, Zappos

Buyer II, Zappos Merchandising

Marketing Manager, Brand Partnerships

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One of the Worst Jobs I've Ever Had

Horrible cult to work for

Overall Good Experience, But The Culture is a Front

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