Is The Zappos Family a good company to work for?

The Zappos Family has an overall rating of 2.8 out of 5, based on over 753 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 26% of employees would recommend working at The Zappos Family to a friend and 7% have a positive outlook for the business. The best reviews about The Zappos Family have been left by employees working as Buyer , CLT and Customer Service Representative .

Does The Zappos Family pay their employees well?

According to anonymously submitted Glassdoor reviews, The Zappos Family employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at The Zappos Family. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at The Zappos Family?

26% of The Zappos Family employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Zappos Family 3.3 out of 5 for work life balance, 2.7 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at The Zappos Family?

Customer Loyalty Team Member (42) , CLT (31) , CLT (Customer Loyalty Team) (29) , Customer Service Representative (26) , Software Engineer (17) , Buyer (12) , Customer Loyalty Representative (12) , Manager (12) , Warehouse Associate (9) , Customer Service Representative (CSR) (8) , Photographer (7) , Human Resources (6) , Marketing (6) , Merchandising (6) , Project Manager (6)

What are the pros of working at The Zappos Family according to real employee reviews?

"and a Great culture" ((in 86 reviews)); "the people that get hired are mostly pretty great to work with and you can make lots of friends" ((in 80 reviews)); "Free food and events." ((in 32 reviews)); "Company is very supportive, great team atmoshere." ((in 18 reviews)); "Great company culture and people" ((in 17 reviews))

What are the cons of working at The Zappos Family according to real employee reviews?

"Poor leadership" ((in 22 reviews)); "Poor management." ((in 21 reviews)); "To make matters worse, the constant layoffs and uncertainty around job security caused many employees to experience mental health concerns." ((in 14 reviews)); "While "Embrace and Drive Change" is one of our ten Core Values, Zappos takes change to the extremes" ((in 13 reviews)); "Upper management in the call center are blind to what team members really want or need." ((in 11 reviews))

What are employees saying about The Zappos Family layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Zappos Family layoffs and their outlook for job security at The Zappos Family in 2026.

What are the top reviewed The Zappos Family locations?

Las Vegas , Henderson , Louisville , Shepherdsville , Boston , Las Vegas , Los Angeles , North Las Vegas , Shepherdsvlle , Jersey City , Buffalo , Ashland , Brooks , Washington , Austin , Nashville , Chico , Long Beach , Reno , Portland , Philadelphia , Middle , Kentucky

The Zappos Family reviews

2.8

26% would recommend to a friend

(679 total reviews)

Scott Schaefer

31% approve of CEO

7% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (679 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

The Zappos Family has an employee rating of 2.8 out of 5 stars, based on 679 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Zappos Family employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

679 reviews

1.0

Mar 5, 2024

Nope

Clt (customer loyalty team)

Recommend

CEO approval

Business Outlook

Pros

It was the culture, not anymore.

Cons

CS leadership are all zombies and drink the Kool-aid.

3.0

Mar 4, 2024

Amazon is killing the company slowly

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are great benefits and leaders.

Cons

Most people assume that the current leadership is to blame for the current state of the company. Sadly this is not true. The previous two leaders built in a ton of tech and process debt that is hurting Zappos from moving forward. Amazon is dictating headcount, processes and even strategy. It doesn’t make sense from their level as it is two different companies and Zappos needs its own strategy. Sadly the current leadership takes the blame for this but the main con is Amazon. They are killing what they bought because the only thing that matters is profit. Profit above everything. They are unintentionally killing the company even though it would be better to sell Zappos…There’s no patience to allow the current leadership to fix past transgressions and build a future strategy.

5.0

Feb 27, 2024

Fun!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Not a typical call center. Love talking to clients

Cons

Since tonys gone its been different and not as a positive

Viewing 79 - 81 of 679 Reviews

Top companies for "Compensation and Benefits" near you

lululemon

4.0★Compensation & Benefits

adidas

3.8★Compensation & Benefits

J. Crew

3.4★Compensation & Benefits

Levi Strauss

3.7★Compensation & Benefits

Jobs at The Zappos Family

Creative Email & App Marketing Associate, Zappos

Buyer II, Zappos Merchandising

Merchandise Planner, Zappos

Marketing Coordinator, Brand Partnerships

Software Development Engineer II, FaST (Fashion Subsidiary Tech)